Microsoft 365/ Office 365 Administrator / Infra Managed Service Analyst - Accenture
- Technical lead designing, migrating for all Office 365 Services for Azure, Exchange Online, SharePoint, OneDrive for Business and MS Teams Collaboration suite
- Engineering Office 365 Tenant Design with ADConnect, Azure, ADFS
- Manage Office 365 Federation Multi-Tenant Domains
- Providing administration in Microsoft Security and Compliance
- Design MDM Mobile Device Management Intune suite for protecting data on mobile devices
- Designing and Supporting Azure Rights Management Security for document data via DLP, Retention policies for secure Communications
- Developed MS Teams 1M, Meeting and Video Conferencing solutions to replace Go to Meeting costs and utilize 0365 all in one Collaboration Suite
- Supporting administration to Microsoft Teams voice routing
- Knowledge on supporting administration for SharePoint online and SharePoint on-prem
- PowerShell scripting and auditing in Azure, ADFS and Exchange Online
- Active Directory management and GPO design for multi-domain environment
- Exchange 2013, 2016 Server Management and Support
Office365 Admin / Senior Analyst - Capgemini
- Assigning Licences to users i.e. E1, E3 and E5 based on user's grade
- Stamp mailbox
- Providing access of MS Teams or Skype to users
- Creation of Groups and Shared mailbox
- Creation of Distribution List
- Handling technical issues related to group mailbox and distribution List
- Troubleshooting Office365 related issues i.e. Outlook, Teams, Skype, etc
- Remove mail size restrictions in office365 for user based on the approval
- Search the message trace by adding sender and recipient
Remote support Engineer - CMS IT Service Pvt. Ltd In current company working as Remote support engineer. Understand reliance user's requirements and their issues. Take remote access of user's system. Doing technical settings and provide resolutions to the user. Provides Desktop L1 troubleshooting. As per company's rules and regulations provide solutions to the user.
- Troubleshooting of desktop, laptop, printer, scanner, etc. and facilitate in trouble shooting of server or network related issues in coordination of core team
- Providing technical support, including identifying problem incidents with their subsequent resolutions
- Assembling computers and Maintaining company peripheral desktop and network devices regularly, including printers and scanners
- Installation and troubleshooting of printer, scanner, Projector
- Planning and executing routine repairs and system upgrades
- Making use of helpdesk systems to prioritize work-load and updating queries and calls
- Installation and troubleshooting of VPN
- Installation and configuration of various applications Software's Like MS Office 2007/2016 and MS outlook for mails access and, Internet Explorer
