Assistant Manager Learning & Development at Parkar (2025-11 – Present)
Driving learning strategy and capability building initiatives aligned with business goals, with a focus on scalable and impactful learning experiences. Focused on creating high-impact, business-driven learning ecosystems that enhance performance, engagement, and growth
- Lead end-to-end L&D programs – from needs analysis, design, execution to impact measurement
- Build and execute learning calendars and structured training interventions across functions
- Partner with business leaders and HR to identify skill gaps and enable workforce capability development
- Collaborate on LMS development and adoption, translating business needs into learning solutions
- Drive learning engagement and internal knowledge-sharing initiatives across teams
- Establish learning metrics, dashboards, and reporting to track effectiveness and ROI
- Enable and manage internal trainers and SMEs to scale learning across the organization
Process Trainer (L&D) at Facile Services Pvt Ltd (2024-05 – 2025-10)
- Led capability-building and competency mapping initiatives to identify skill gaps and support workforce readiness aligned with business goals.
- Conducted behavioral, soft skills, and communication training to prepare agents for successful transition into operations.
- Managed the On-the-Job Training (OJT) program, ensuring effective role-based learning and operational readiness.
- Designed and delivered coaching interventions, performance feedback, and learner progress tracking to improve learning outcomes.
- Managed end-to-end training operations, including batch planning, content enhancement, LMS administration, and training analytics.
- Collaborated with Operations, Quality, and HR stakeholders to align learning initiatives with performance and business objectives.
- Maintained MIS dashboards and learning metrics to monitor batch performance, engagement, attendance, and key training KPIs.
Process Trainer (L&D) at On Direct Marketing Services (2022-05 – 2023-12)
- Designed and enhanced engaging training content, learning materials, and PowerPoint presentations to improve learner experience and knowledge retention.
- Facilitated New Hire Training (NHT) programs for batches of 25–40 learners, ensuring effective onboarding and operational readiness.
- Identified learner skill gaps and provided targeted coaching and support to drive continuous improvement and performance development.
- Managed training coordination activities, including session scheduling, training materials, and progress reporting for stakeholders.
- Maintained MIS records, attendance, assessments, and learner performance data to ensure accurate training analytics and tracking.
- Led refresher and cross-training initiatives based on performance insights and operational requirements to enhance workforce capability.
- Collaborated with Operations, Quality, and cross-functional teams to support learning effectiveness and business objectives.
Soft Skills Trainer at On Direct Marketing Services (2022-04 – 2022-05)
- Design and develop training and coaching modules across soft skills, voice & accent, advanced communication, conversational frameworks, and objection handling.
- Conduct call audits and performance evaluations (converted vs. non-converted interactions) to identify behavioral and communication gaps.
- Deliver targeted coaching and actionable feedback based on audit insights to improve conversion and overall performance.
- Manage Training Needs Analysis (TNA) to map learners to relevant capability-building interventions and ensure continuous skill development.
- Lead calibration sessions with cross-functional stakeholders to standardize quality benchmarks and coaching effectiveness.
- Contribute to strategic initiatives and special projects aligned with organizational priorities and management directives.
Quality Coach - Soft skills Trainer at XDBS Worldwide (2019-01 – 2022-04)
- Designed and delivered behavioral, soft skills, voice & accent, advanced communication, conversational frameworks, and objection-handling training programs to enhance learner effectiveness and workplace readiness.
- Conducted call audits and performance evaluations (converted vs. non-converted interactions) to identify behavioral, communication, and performance gaps.
- Delivered targeted coaching interventions and actionable feedback based on audit insights to improve learner performance, engagement, and conversion outcomes.
- Managed Training Needs Analysis (TNA) to align learners with relevant capability-building interventions and support continuous skill development.
- Led calibration sessions with cross-functional stakeholders to standardize quality benchmarks, coaching effectiveness, and learning outcomes.
- Contributed to strategic learning initiatives and special projects aligned with organizational goals and performance improvement objectives.
Sr Demand Generation Executive at XDBS Worldwide (2017-04 – 2019-01)
As a Lead Gen rep my role was to generate and nurture leads for the organization via BANT, HQL, MQL, SQL, Waterfall and White Paper Campaigns. Adeptly generated leads by using a range of data insights tools and communication methods.
