Sayan Majumder

Versatile, execution-focused professional with 2.5+ years of customer engagement experience and hands-on exposure to business development, lead generation, and client coordination as a Business Development Executive Intern at a growth-marketing and technology agency. Comfortable working across functions — sales, operations, and process improvement — with a Master's in Computer Applications and growing SQL, Excel, and Power BI skills for data-driven decision-making. Known for ownership, adaptability, and fast learning in fast-paced environments.

Seeking a Founder's Office / Business Operations role to support founders directly across strategy execution, cross-functional projects, and day-to-day business priorities.

Business Development Executive Intern - AeroTalk Solutions

(2026-01)

• Work directly across lead generation, cold outreach, and deal coordination for an AI-driven growth and technology agency, gaining exposure to multiple service lines including SEO/AEO, performance advertising, CRM development, and marketing automation.
• Coordinate directly with prospective clients end-to-end — from first contact through requirement discovery, quotation, and deal closure — managing multiple relationships simultaneously.
• Operate with significant autonomy in a small, fast-moving team, adapting quickly to shifting priorities across sales and client servicing.
• Gained first-hand exposure to how a growth-stage agency structures its offerings, pricing, and client acquisition process.

Customer Service Associate - Globiva

(2025-04 - 2026-06)

• Handled 60-80 inbound and outbound customer calls and chats daily, resolving queries and coordinating with internal teams to close issues efficiently.
• Communicated product and service information clearly to internal and external stakeholders, driving faster resolution.
• Logged and tracked every customer interaction accurately in company CRM/ticketing systems, ensuring reliable follow-up and zero missed escalations.
• Collaborated with team members and supervisors to identify process gaps and drive improvements in team performance.

Customer Service Associate - Teleperformance

(2021-05 - 2022-10)

• Handled high-volume chat-based customer support for a North America-based process, qualifying queries and resolving them efficiently to meet SLA targets.
• Communicated clearly and persuasively in writing, identifying underlying needs to drive first-contact resolution.
• Consistently met daily productivity and quality targets in a fast-paced, target-driven environment.
• Adapted communication style across a wide range of customer profiles, strengthening consultative and stakeholder-facing skills.

Master of Computer Applications - Computer Applications - Sister Nivedita University (2022 - 2024)

Bachelor of Commerce - Commerce - Prafulla Chandra College (Calcutta University) (2018 - 2021)

Higher Secondary - Sarat Chandra Sur Institution (2017 - 2019)