Sdipa Dutta

Dedicated and adaptable professional with extensive experience in customer relations, hospitality, training, and client coordination across multiple industries. After taking a planned career break to manage family responsibilities, now eager to restart a professional journey in Human Resources with a strong willingness to learn, grow, and contribute effectively in an HR support or trainee role.

Lobby Manager - Axis Bank - Salt Lake, Kolkata

Duration: 2 Years

• Act as the first point of contact, welcoming visitors and directing them to the appropriate department.
• Explain and sell financial products like Current Accounts and Savings Accounts (CASA), credit cards, mutual funds, and insurance.
• Assist clients in opening new accounts, updating KYC (Know Your Customer) information, and processing service requests.
• Address customer inquiries, troubleshoot account issues, and manage disputes with patience and professionalism.

Senior Guest Relation Executive - Golden Piece Infrastructure Pvt. Ltd. - Goa

Duration: 1 Year

• Managed guest relationships and ensured high-quality customer interaction.
• Coordinated with management and operational teams for smooth service delivery.
• Assisted in handling customer concerns professionally and efficiently.
• Maintained records and administrative coordination activities.

Guest Relation Executive - Goa Coastal Resort & Recreation Pvt. Ltd. - Goa

Duration: 5 Years

• Delivered exceptional customer service and guest support.
• Coordinated with multiple departments to enhance guest satisfaction.
• Managed customer feedback and resolved concerns tactfully.

Senior Customer Service Associate - Sparsh BPO - Kolkata

Duration: 2 Years

• Handled customer queries and provided prompt issue resolution.
• Maintained professional communication standards.
• Worked collaboratively with teams to achieve service targets.
• Developed strong client-handling and multitasking abilities.

Call Centre & Basic Computer Teacher - Youth Computer Centre - Hooghly

Duration: 6 Months

• Trained students in communication, customer handling, and call centre etiquette.
• Conducted practical sessions focused on confidence building and professional communication.
• Conducted basic computer education classes.
• Assisted students in practical applications of MS Office and internet usage.

Nurse - Swasti Nursing Centre - Kolkata

Duration: 1 Year

• Assisted in patient care and support activities.
• Demonstrated empathy, patience, discipline, and responsibility.
• Coordinated with caregivers and maintained patient support records.

Master Of Arts - B.U. (2001)

Bachelor of Arts - B.U. (1999)

Higher Secondary - W.B.C.H.S.E (1996)

Secondary Examination - W.B.B.S.E (1994)