Administrator - Law Firm
(2023-07 - 2025-11)
- Managing client Files and logs incoming mail
- Scheduling appointments
- Handling correspondence
- Assisting with preparation of legal documents
- Contributes information to the legal team during case reviews
- Prepares status reports and keeps clients informed of case progress
- case evidence and documentation by preparing files and inputting information from records, statements, and other documentation
Trainer and Designer - PCI COMPUTER INSTITUTE
(2022-09 - 2023-06)
PCI is one of the Thane's premier and a fast-growing computer training institute determined to set high standards in the IT industry. The institute provides training to professionals in various categories and is committed to deliver quality training to its students in wide range of IT subjects.
- Assisting in the design and development of training materials, such as presentations, handouts, and e-learning modules
- Helping to create engaging and interactive training activities
- Contributing to the development of training plans and schedules
- Researching and gathering information for training content
- Supporting the creation of assessments and evaluations
- Providing support to learners during training activities
- Monitoring participant engagement and providing feedback
Senior Associate - PIONEER Financial Services Pvt. Ltd.
(2018-03 - 2023-05)
PIONEER was established with the motto of providing comprehensive Financial Solutions. PIONEER helps clients in evaluating their financial needs and suggest the best-matched financial products to the clients.
- Attend to incoming calls and emails from customers and understand their problems
- Delight the customers with prompt suggestion of ideas and solutions to their problems and ensure that customer are satisfied with the provuded resolution
- Document common customer queries and integrate into frequently asked questions module
- Maintain a deep understanding of company's product and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs
Senior Associate - WNS GLOBAL SERVICES PVT LTD
(2017-06 - 2018-02)
WNS is a brand to reckon with in the outsourcing industry. It is a pioneer in taking the vertical-led approach to service delivery offering vertical-led solutions to various industries, including Banking and Financial Services, Healthcare, Insurance, Manufacturing, Media and Entertainment, Consulting and Professional Services, Retail & Consumer Packaged Goods, Telecom and Diversified Businesses, Shipping and Logistics, Travel and Leisure and Utilities.
- Answers calls politely and professionally to provide information about services and products related to Amazon seller support
- Keeping records of seller interactions and different transactions, recording details of complaints, comments, inquiries
- Need to take appropriate action has been taken on seller requests and Complaints
- Escalate unresolved seller requests; pass on grievances to higher departments for further investigation and clarification
- Sending emails for every query to the seller
Senior Associate - Heritage Financial services pvt ltd
(2015-03 - 2017-05)
Heritage Financial Services pvt ltd believes in quality service and customer satisfaction through its efficient & timely service delivery. The company deals in General Insurance products.
- Answers calls politely and professionally to provide information about services and products
- Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries
- Follow up to ensure that appropriate action has been taken on customer requests and Complaints
- Escalate unresolved customer requests; pass on grievances to higher departments for further investigation and clarification
- Update policyholder's information as and when the changes required
- Sending emails as and when required
Senior Associate - WIPRO BPO LTD
(2012-11 - 2015-02)
Wipro Business Process outsourcing (BPO) is a leading provider of BPO services focusing on the complex, voice and non voice based segment of customer care services. The integrated solution approach provides enhanced value to the customer through process standardization, process simplification and process optimization.
- Check the claims submitted by healthcare providers are proper and appropriate. Rework on the claim which are inappropriately processed
- Ensure that the providers receive correct payment by insurance carrier
- Ensure that providers receive the payment within timeframe
- Resolve the issues and concern raised by healthcare providers through ORS (online routing system)
- Verifying insurance benefits for commercial and governmental payers
- Identify important patient and demographic information that are missing and inform client about them to avoid claim processing issues with the insurer
Senior Associate - ARAGON Healthcare services pvt ltd
(2010-06 - 2012-10)
Aragon was started by a team of medical and technical experts after understanding the need for back office support services in the healthcare sector. Offering quality services for Provider Billing, Medical Coding, Collections, Claims Entry & Processing, AR Follow-up, Refunds/Adjustments, and Patient Statements. Aragon has its roots strongly in the US (in Florida and Massachusetts).
- Retrieve checks by payer and enter patient specific information into Medic
- Follow internal payer protocols and posting guidelines relating to payer fee schedules
- Follow internal protocols regarding internal departmental communications
- Verifying insurance benefits for commercial and governmental payers
- Identify important patient and demographic information that are missing and inform client about them to avoid claim processing issues with the insurer
- Establish contact with the ordering physician's office or customer service department to resolve issues concerning missing vital information from patients scanned requisition record
- Check par/non-par database to insure correct payment processing
- Run and analyze balancing report to insure accurate posting
- Make adjustment to either patient or practice accounts based on internal reports and/or documentation
- Close batches in Medic at end of the day
Associate - INVENTURUS KNOWLEDGE SOLUTION PVT LTD
(2007-09 - 2010-05)
Inventurus is a multinational process outsourcing company with operations in the USA and India. Inventurus focused on providing value added services to the healthcare and legal industries. Inventurus is true multinational company which brings in and takes advantages of global trends in the corporate environment while maintain local sensitivity.
- processing the Payments of Us Healthcare providers in the software known as Medical Manger
- forwarding queries in the issue tracker
- ensuring the claim batch report after posting the payments
- Auditing the Batches and updating the software (Quality Check)
- Verifying insurance benefits for commercial and governmental payers
- Identify important patient and demographic information that are missing and inform Client about them to avoid claim processing issues with the insurer
- Calling up private insurance companies where patients have accounts, Medicare, and Medicaid, to verify and obtain information concerning insurance benefits accruing to them
Customer care Executive - COMPUTER AGE MANAGEMENT SERVICE PVT LTD (CAMS)
(2006-06 - 2007-07)
Cams are a Registrar and Transfer agent to 18 mutual funds that currently operate schemes in India. Cams offer a comprehensive package of transaction processing and customer care services to the mutual fund industry and has been constantly raising the bar in customer service since 1995. Cams today has the most appropriate and advanced technology employed with the best network for service delivery through its network of services centers in all major cities in India.
Of every 100 mutual fund transaction processed in India, Cams processes 60 or more.
- providing information to the investor's regarding their investments
- ensuring the queries should be solved before / within the TAT
- Generating account statements
- Constant interaction with the Head office through e-mail and telephones
- helping new joiners in solving queries
