Seeta Jadhav

Banking professional with 14 years of expertise in branch operations, compliance, customer servicing, and risk control across leading private sector banks. Proven ability to streamline operations, ensure regulatory compliance (KYC/AML), manage audits, and lead teams to deliver excellence in service delivery. Recognized for handling escalations, ensuring error-free transaction processing, and driving operational efficiency in high-volume branches.

Deputy Branch Manager - IndusInd Bank - Thane

(2023-10 - 2025-03)

• Directed day-to-day branch operations, ensuring 100% compliance with AML/KYC/ReKYC guidelines.
• Supervised account opening, Demat transactions, and corporate salary processing.
• Handled client escalations and complaints with prompt resolutions within TAT.
• Managed voucher authorization, office account monitoring, and CRU discrepancy resolution.
• Conducted User Access Reviews (UAR), Note Sorting Machine certification, and record management.
• Mentored and guided team members to achieve operational efficiency and compliance standards.

Branch Operations Head - Axis Bank - Thane

(2021-03 - 2023-10)

• Led branch operations and compliance, including record management (AOFs/SRFs/Registers), TOD requests, and reconciliation.
• Ensured statutory/legal notice compliance and completed all regulatory reports.
• Conducted customer service committee meetings, managed CRU alerts, and ensured audit readiness.
• Acted as Backup Branch Head, managing operations and compliance during BM's absence.

Service Delivery Manager - RBL Bank - Mumbai

(2018-12 - 2019-10)

• Oversaw new branch setup operations, compliance, and administration.
• Monitored cash/cheque clearing, remittances (NEFT/RTGS/FCY), and account maintenance.
• Reported high-value and suspicious transactions to AML team.
• Managed locker operations, reconciliation, and customer escalations.

Branch Operations Manager - Kotak Mahindra Bank - Mumbai

(2017-06 - 2018-03)

• Verified cash & non-cash transactions, remittances, and AOFs as per compliance standards.
• Ensured timely reconciliation, audit compliance, and branch/ATM administration.
• Drove customer satisfaction & branch growth through service excellence.

Service Delivery Manager - IndusInd Bank

(2015-01 - 2017-12)

Oversaw branch operations, reconciliations, KYC, customer service.

Deputy Branch Manager - ICICI Bank

(2013-01 - 2014-12)

Managed reconciliations, suspense accounts, audits.

Deputy Manager - HDFC Bank

(2007-01 - 2013-12)

Teller Authorizer, Personal Banker, Demat Desk; handled customer service, reconciliations, AML reporting.

Front Desk & Operations - SHCIL, Karvy Services

(2003-01 - 2007-12)

Front Desk & Operations roles in securities and share services.

B.Sc. - Statistics - Mithibai College, Mumbai University