Seetha M

Motivated and detail-oriented Academic Student Advisor with excellent interpersonal and communication skills. Adept at supporting students with academic guidance, enrollment processes, and educational planning. Strong ability to build positive relationships with students, resolve concerns efficiently, and maintain accurate records while ensuring student success and satisfaction.

Student-focused professional with over 5 years of experience in chat-based teach support, query resolution, and quality assurance in a fast-paced e learning environment serving US students. Strong communication skills with a commitment to customer satisfaction and continuous improvement.

Academic Advisor - Edubex - Trivandrum, Kerala

(2026-01)

• Guided students on academic planning, course selection, and career pathways.
• Provided one-on-one counseling to support student success and retention.
• Assisted students in understanding academic policies, graduation requirements, and institutional procedures.
• Maintained accurate student records and updated advising documentation regularly.
• Coordinated with faculty and administrative departments to resolve student concerns efficiently.
• Supported admission, enrollment, and registration processes when required.
• Responded to student inquiries through phone, email, and in-person meetings in a timely manner.

EdTech-Teaching-Senior OnlineTutor (Chat Support) - Focus Edumatics Private Limited - Coimbatore, Tamil Nadu

(2019-10 - 2025-01)

• Provided real-time chat-based support to US customers, resolving queries accurately and within defined SLAs.
• Handled high-volume customer interactions while maintaining professionalism and service quality.
• Explained solutions clearly and step-by-step to ensure customer understanding and satisfaction.
• Maintained high QA/QC standards, ensuring responses were accurate, clear, and compliant with guidelines.
• Escalated complex issues appropriately and followed up to ensure resolution.
• Collaborated with internal QA and operations teams to improve response quality and customer experience.
• Demonstrated strong typing speed and accuracy while managing multiple chats simultaneously.

Quality Control Assistant - AAATextiles Manufacturing Company - Erode, Tamil Nadu

(2019-06 - 2019-09)

• Verified product quality and ensured compliance with company standards.
• Prepared and maintained inspection and quality control reports.
• Ensured accuracy and consistency of data across documentation.
• Coordinated with cross-functional teams to support process improvements and compliance.

Bachelor of Engineering - Computer Science and Engineering - Nandha Engineering College (2019)