Sejal Sandeep

Results-driven retail professional with 3+ years of progressive experience in store operations and team leadership. Proven track record of achieving sales targets, improving NPS scores, and building high-performing teams. Currently managing operations at Max Retail (Landmark Group) with expertise in visual merchandising, inventory control, and loss prevention.

Assistant Store Manager - Max Retail — Landmark Group - Delhi

(2024-08)

• Manage end-to-end store operations, ensuring SOP adherence and smooth daily functioning
• Oversee staff scheduling, attendance, task allocation, and performance monitoring for a team of 20+ members
• Support Store Manager in consistently achieving sales targets, KPIs, and NPS scores
• Handle customer escalations effectively, maintaining high satisfaction and loyalty
• Execute visual merchandising as per brand guidelines, boosting customer engagement and driving sales
• Coordinate inventory management, reducing stock discrepancies and ensuring product availability
• Train and mentor new team members, fostering a collaborative and productive environment
• Prepare daily, weekly, and monthly reports on sales, manpower, and operations
• Ensure full compliance with company policies, audit requirements, and safety standards

Assistant Store Manager Trainee - Max Retail — Landmark Group - Delhi

(2023-03 - 2024-08)

• Achieved budgetary goals with direct positive impact on business outcomes
• Steered and accomplished key performance indicators (KPIs) consistently
• Maintained and enhanced the perpetual inventory system for real-time accuracy
• Spearheaded liquidation of obsolete inventory and fostered inventory evolution
• Devised and executed strategies to enhance customer experience and improve NPS
• Formulated team development plans and fostered strong inter-departmental relationships

Sales Executive (Internship) - Pantaloons - Delhi

(2022-05 - 2022-07)

• Worked as a commission sales consultants, driving acquisition, retention, and profitability metrics
• Collaborated across departments to complete assignments efficiently and meet sales goals
• Gathered client feedback through surveys and interviews to refine sales strategies
• Gained comprehensive experience in department store operations through cross-functional exposure

PGPBM + MBA - Business Administration - Bengal Institute of Business Studies (Vidyasagar University) (2023 - 2023)

BCA (Bachelor of Computer Applications) - Computer Applications - Vinoba Bhave University (2020 - 2020)