Sellamuthu Selvaraj

Results-driven Conversational AI Engineer with 1+ year of experience in designing and developing chatbot and voicebot solutions using Dialogflow CX. Skilled in conversational design, intent classification, context handling, and dialogue management to deliver scalable customer interaction systems. Experienced in backend integration, API communication, and event-driven architectures to enable dynamic and real-time responses.

Demonstrated ability to optimize conversation flows, reducing fallback rates and improving resolution efficiency. Strong understanding of IVR automation, webhook integration, and user journey optimization. Proficient in building reliable, maintainable, and performance-driven conversational systems.

Actively seeking roles as a Conversational AI Engineer / Chatbot Developer / Voicebot Developer in AI-driven environments.

Trainee at Sensiple (2024-11 – Present)

• Designed and implemented end-to-end conversational flows handling 40+ intents and 15+ user journeys for customer support automation
• Improved chatbot resolution rate by 30% by optimizing dialogue paths and reducing user drop-offs
• Reduced fallback rate by 20–25% through better intent mapping and context handling
• Built and integrated backend services to process dynamic user inputs and enable real-time responses
• Developed event-driven workflows to automate interactions, improving response time by 35%
• Conducted testing and debugging to ensure high accuracy and system reliability
• Collaborated with cross-functional teams to enhance user experience and system performance

B.A in English – Madurai Kamaraj University, Madurai (2021)