Relationship Manager - Personal Banking at Standard Chartered Bank (2024-07 – Present)
- Consistently exceeded customer satisfaction targets by proactively addressing client needs and providing personalized solutions and have captured 1200 Compliments in the last quarter.
- Successfully resolved complex customer inquiries, demonstrating strong problem-solving and analytical skills.
- Built and maintained strong relationships with a diverse client base, resulting in increased customer retention and positive feedback.
- Proactively identified opportunities to cross-sell relevant financial products, resulting in a 5% increase in successful referrals for investment products.
- Proficiently utilized bank systems and software, including PRIME, CEMS and EBBS to manage client accounts and transaction details efficiently.
- Identified a critical bug impacting clients during the PRIME migration, and collaborated closely with the operations team to analyze root cause and drive resolution, improving system reliability and user experience.
Salon Manager at NATURALS SIGNATURE (2024-01 – 2024-06)
- Managed daily salon operations, ensuring smooth service flow and high customer satisfaction.
- Handled client consultations and built strong customer relationships, leading to repeat business.
- Planned and executed local marketing activities to increase walk-ins and revenue.
- Supervised staff performance, scheduling, and service quality standards.
- Maintained inventory, tracked product usage, and coordinated with suppliers
Salon Manager at FEMINA FLAUNT (2023-09 – 2023-12)
- Led a team of stylists and beauticians, ensuring professional service delivery.
- Assisted in achieving monthly sales targets through upselling services and products.
- Resolved customer concerns effectively, improving client retention.
- Coordinated staff training and ensured adherence to brand standards.
- Managed appointment scheduling and optimized customer flow.
Salon Manager at LAKME SALON (2023-01 – 2023-08)
Began my career in salon management, gaining hands-on experience in daily operations.
- Assisted in managing client appointments, billing, and front desk coordination.
- Delivered excellent customer service, ensuring a comfortable and satisfying client experience.
- Supported senior staff in achieving service targets through basic upselling of services and products.
- Maintained hygiene standards and ensured smooth coordination between team members.
