Selva Bharathi

To secure a responsible career opportunity to fully utilize my training and skills. While making a significant contribution to the success of the company

Technical support executive - Nationwide technologies private limited

(2023-11)

Technical Support Executive with experience in providing comprehensive technical support to end-users. Successful in installing, configuring applications on Windows operating systems and providing IT technical support. Collaborate with team and Managers to complete the task in time with the ability to discover issues, resolve defects and ensure client expectations are met with high-quality support. able to communicate effectively with well as able to assess and recommend solutions that facilitate IT business processes.

Well presented with multitasking, good communication, and exceptional research skills.

• Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.
• onboarded and trained all incoming junior tech support specialist.
• Hands on experience and knowledge, to apply the right standards and follow the best practices.
• Very much interested and knee to new technical languages
• Customer retention, Client communications, Violation handling

BA - History - Christopher Arts & Science College, Sooraigudi, Tirunelveli (2020 - 2023)

Higher secondary School - Government Higher Secondary School, Moolakarapatti, Tirunelveli (2019 - 2020)

SSLC - Government Higher Secondary School, Moolakarapatti, Tirunelveli (2017 - 2018)