Sendil Kumar.s

To work in an organisation, which encourages its staff to take their own initiative, be creative and dynamic on their jobs. To obtain a position that would benefit my qualifications and develop further talents and skills for continuous career improvements and also helps to improve the growth of the organisation.

VILLA CHIEF - SOUTHPALM RESORT MALDIVES - Maldives

(2021-11)

Responsible and accountable for all the Butler Service activities and the GRE's and to provide the guest THE BEST HOLIDAY EXPERIENCE

• Ensuring daily arrival/departure memos and other relevant documents and to be ready to handle guest requests, complaints and suggestions and follow through
• Knowledgeable about the safety standards of the resort and educate the butlers
• Maintaining the butlers attendance, monitoring their abilities to work as per the sop and report to the Villas Chief about their performance
• Maintains the cutlery, crockery, glassware stocks
• Allocating butlers for the arrival rooms and monitor whether, the arrival amenities are placed in rooms, welcome drinks and cold towels are given to the guest upon arrival and room is up to the standards before the arrival and also keep an eye, on the guest entitlements, which has to be given as per the guest vouchers before they depart
• Welcoming the guests on arrival and introduce their butlers and also interact with them on regular basis during their stay , to ensure, they are satisfied with the resort services
• Responsible for handling the guest complaints
• Receives feedback from the guest after their departure, through mail and formulate action plans, to enhance the guest experience
• Responsible for the excursion sale and the private dinner sale in the resort

RESTAURANT MANAGER - JUNIOR KUPPANNA - Chennai

(2013-05 - 2021-10)

• Responsible for the overall operation of the restaurant
• Overseeing the issues pertaining to the restaurant services , such as staff management, inventory, food and service quality , cleanliness , cash handling and work close with Managing Directors to implement new policies and streamline current operation and to solve operational issues
• Ensuring the subordinates are punctual, well groomed, having sound product knowledge and carry out work as per the set standards, in a timely and professional manner
• Handling guest complaints
• Promoting Sales and achieving the budget
• Responsible for the restaurant stocks
• Planning menu for the day to day operations

RESTAURANT SUPERVISOR - HMS HOST INDIA – BANGALORE INTERNATIONAL AIRPORT - Bangalore

(2012-02 - 2013-02)

• Responsible for attending all guest food and beverage needs and work as per the brand standards of Taj hotels
• Ensuring the whole bar ( tables, chairs, bar counters) is clean and presentable at any given time
• Demonstrates excellent menu knowledge, telephone etiquettes and displays good salesmanship in up selling skills
• Responsible for order taking, processing and serving the guest orders for both Beverages and Food in a timely and professional manner , by holding a section of a bar(section holder)
• Effectively processing the guest bills, collect the payments and settle it accordingly in the micros
• Maintaining the cutlery and crockery stocks
• Handling guest complaints discreetly and report guest feedback to the management, to ensure high levels of food and service quality and guest satisfaction are maintained at all the time
• Ensure the physical liquor stock is matching with the books stock on daily basis
• Maintains the adequate bar stock, by making stores requisition THE EXECUTIVE BUTLER - ADAARAN PRESTIGE OCEAN VILLAS, HUDHURANFUSHI - Maldives

(2010-02 - 2012-06)

• Reporting to The Head Butler and The Villa Chief, attending the briefing and following the Standard operational procedures
• Inspecting the cleaned rooms, placing the arrival fruits and champagnes, welcoming the arrival guest from the jetty (Boat arrival point) escorting them to their room, serving the guests welcome drinks , cold towels, assisting to fill the registration cards, collecting the vouchers, doing Invilla show rounds , offering baggage unpacking/packing and assisting them throughout their stay, by being a single point contact and makes the guest to feel THE BEST HOLIDAY EXPERIENCE
• Displays good salesmanship in promoting and up-selling the hotel products
• Ensuring the cleanliness of the villa coffee machine, tea and coffee cups twice a day. Refilling the mini bar twice a day .Also providing the amenities (fruits and canapés) for the occupied guests on daily basis
• Shadowing the guest and understand their needs and act according to the situation and make sure that the guest is happy when they are in the resort , by coordinating with the The Head Butler /Villa chief and other departments
• Providing club car to the guest for arrivals, departures, lunch and dinners

GUEST SERVICE ASSISTANT - TAJ COROMANDEL – CHENNAI - Chennai

(2006-06 - 2010-01)

• Responsible for attending all guest food and beverage needs and work as per the brand standards of Taj hotels
• Ensuring the whole bar ( tables, chairs, bar counters) is clean and presentable at any given time
• Demonstrates excellent menu knowledge, telephone etiquettes and displays good salesmanship in up selling skills
• Responsible for order taking, processing and serving the guest orders for both Beverages and Food in a timely and professional manner , by holding a section of a bar(section holder)
• Effectively processing the guest bills, collect the payments and settle it accordingly in the micros
• Maintaining the cutlery and crockery stocks
• Handling guest complaints discreetly and report guest feedback to the management, to ensure high levels of food and service quality and guest satisfaction are maintained at all the time
• Ensure the physical liquor stock is matching with the books stock on daily basis
• Maintains the adequate bar stock, by making stores requisition

Diploma - Hotel Management and Catering Technology - Pondicherry institute of Hotel Management and Catering Technology (2003 - 2006)

Higher Secondary Exam - Fatima Higher Secondary School (2003)

Matriculation Exam - Fatima Higher Secondary School (2001)