Senthamarai Sudhakar

To be associated with a progressive organization that gives me scope to expose my knowledge, professional growth, perfect utilization of skills, provide right environment to work hard for development of the organization.

Telesales Executive – Painter App - Sheenlac Paints Pvt. Ltd

(2025-03)

• Contacted painters through calls to scan the Company products.
• Registered and supported painters on the Painter App.
• Followed up with Painters to generate orders and increase app usage.
• Handled Painters queries and provided timely support.
• Maintained Painters records and updated MIS data.
• Coordinated with the sales team for lead conversion.
• Achieved daily calling and sales targets.

Non-Voice Executive – Healthcare Claims Process - Accenture

(2018-08 - 2021-01)

• Processed healthcare insurance claims accurately.
• Reviewed and verified claim documents.
• Updated customer and claim details in the system.
• Ensured claims were processed within the required timelines.
• Maintained data accuracy and quality standards.
• Coordinated with internal teams to resolve claim-related issues.
• Followed company policies and client guidelines.

Customer Support Executive – Tamil Voice Process - Robinhoods Health Insurance Pvt. Ltd

(2015-06 - 2018-06)

• Handled inbound and outbound customer calls in Tamil.
• Explained health insurance policies, benefits, and services.
• Assisted customers with policy-related queries and renewals.
• Resolved customer complaints and provided timely support.
• Updated customer information in the system.
• Coordinated with internal teams to ensure quick issue resolution.
• Maintained call quality and customer satisfaction.
• Achieved daily call handling and performance targets.

SSLC - SHRI VENKATESHWARA HIGHER SECONDARY SCHOOL

HSC - KALAIMAGAL VIDHYA MANDHIR HIGHER SECONDARY SCHOOL

BBA - S.I.V.E.T COLLEGE