Deputy Manager Operations - GI TECHNOLOGY PRIVATE LIMITED (WIRE CARD INDIA Pvt Ltd subsidiary) - Chennai
(2018-08)
- Co-ordinating with Distributors/Entities/Sales&SupportTeam/Customers(Agents) for Seamless Core Operational related process.
- Handled the Core Operational team with Team Leader/Senior executives /Executives with 24/7 support team for the end to end process with seamless and on time product solution delivery to Sales Team/Customers/Channel Partners/Customer Support Teams.
- Handled payments and invoice related process and queries with Vendors /Finance/Entities.
- Budgeting of annual/monthly/weekly and financial years stocks/revenues/cost to company/team analysis and the Progress.
- Handled Core operations & responsibility for On-boarding Agents/Renewals/Replacements/Deactivation/Refund and Overall Operational BackendSupport for Travel based Train e-Ticketing & Tourism (B2B/B2C) Web Service and Internet Café Scheme product as Authorized Principal Service Provider(PSP) to IRCTC (M/s.INDIAN RAILWAY CATERING AND TOURISM CORPORATION LTD A Govt of India enterprises).
- Handled Banking Projects Related to Domestic Money Remittance (DMR/DMT) On-boarding and Supporting Core operations as (BC)Business Correspondence with Yes Bank LTD/DCB BANK/ICICI BANK/RBL BANK and RBI Authorized License Holder PPI (Prepaid Payment Instrument) Product Name I-Cashcard.
- Handled International Money Remittance on-boarding process with UA Money Exchange/Ria and Forex Money Exchange for Wirecard Forex Pvt Ltd to Wirecard India Pvt Ltd.
- Handling Team for Fastag Product Backend Complaints/Chargeback and Operational Process /Support to (1033)NHAI and Re-conciliation to Banks Indian Overseas Bank/KarurVysyaBank/Bank of Maharashtra/Indian Highway Management Company Limited (IHMCL) /AU Small Financial Bank and Indusind Bank and SMS configuration.
- Managing and responsible for Payments related/stocks/reports/invoices/reconciliations/Chargeback and Refunds.
- Handled Payment Gateways reconciliation and refund process for IRCTC B2B/B2C ,techprocess/ebs/ccavenue/billdesk/zapay/metro infra/payso/Razorpay and queries.
- As the G I TECHNOLOGY Private Limited is Prepaid Payment Instrument License Holder PPI (NBFC) (RBI Authorized Licensed regulatory entity) (Product ICASHCARD with domestic money remittance products (B2B/B2C) & Goods & services) Handled and taking care of RBI related reports like Complaint Management System/Centralized Public Grievance Redress And Monitoring System/financial intelligence unit (FIU)/risk management system fraudulent and suspicious transactions monitoring/and reporting and queries f
- Handled Core responsibility for Risk Management process as Chargeback/Dispute from Bank/Fraudulent Dispute from Bank/CyberCrime Police/Dispute raised against Company/Unauthorized Transaction Report from Bank/Unauthorized Transaction Alert from Authorities/Unauthorized Transaction Alert/Unauthorized Transaction Alert from Customer/Online Illegal Fraudulent Transactions (Received from Cybercrime)/Retrieval Request Alert/Unauthorized Transaction Request Received from Direct Customer/Pre-Arbitration
- Submitting Audit Reports for financial Years pertain to products along with Committee Minutes of Meeting for Fraud/Risk/Kyc.
- Analysing & implementing as per RBI Master Guidelines/Partners/Business Correspondence/Channel Partners Guidelines in systems.
- Handled Daily and Monthly Report to RBI as per RBI guideline format.
- Monitoring team members working progress daily /monthly/yearly reports and motivating for quick prompt and quality delivery and Products income/revenues and implementing promotional activity to customers for increasing revenues/sales.
- Ensuring the On time seamless delivery as per TAT.
- Handled Capital Float Loan backend on boarding process.
- Handled FedEx Courier on-boarding backend process.
- Handled Citi bank POS machine KYC on-boarding service process for Wirecard India.
- Reporting to Vice President/Senior Project Manager.
- Handled Team Members Daily/Monthly Attendance and Daily/Monthly Performance Reports.
- Handling IOB Fastag dispatching and ensuring Delivery to customers and Bank Branches.
- Handling Sales Team for IRCTC Registration On-boarding/Renewal and Achieving Revenue Target.
Deputy Manager Operations - HERMES I TICKETS PRIVATE LIMITED - Chennai
(2016-03 - 2018-07)
Group of GI Retails Private Limited
Deputy Manager Operations - GI TECHNOLOGY PRIVATE LIMITED (WIRE CARD INDIA Pvt Ltd subsidiary) - Chennai
(2010-02 - 2016-02)
Group of GI Retails Private Limited
Customer Support Service Engineer - HERMES I TICKETS PVT.LTD - New Delhi
(2008-05 - 2010-02)
- Introduced Payment Gateway Page Product in IRCTC B2C ICS Payment Gateway Page for Payment Gateway Revenue.
- Channel Partners: Yes Bank/DCB Bank/RBL Bank/ICICI Bank/Wirecard Forex/UA Money Exchange/Ria Money Exchange for DMT/DMR.
- Regulatory Entity to RBI (Reserve Bank of India) for Authorized PPI License.
- API Partner and Authorized Principal Service Provider to M/s. Indian Railway Catering & Tourism Corporation Limited.
- Partner for Digital Certificate Signature: e-Mudhra (licensed Certifying Authority (CA) of India issuing digital signature certificates)
- Payment Gateway Partners: Techprocess/Billdesk/Ccavenue/Ebs/Razorpay/PayU
- Handling Contract/License Renewals /Agent Wallet Top-up Process.
- Handled (24/7) KYC Verification Team/Risk/Suspicious Transactions Verification Team/ Customer support Team.
- Analysing non transaction/renewal agents and resolving the issues and increasing transactions volumes for more revenues.
- Awarded as best employee certificate of excellence for outstanding contribution during 2018-2019.
- India's Leading e-Ticketing Principal Service Provider (PSP) for B2C and B2B of IRCTC.
- India's largest wallet based domestic money Remittance Company Domestic Money Remittance Business / Prepaid Payment Instrument (PPI – ICASHCARD) approved by RBI.
- Highest transaction volumes in domestic money remittance product and Train e-Ticketing Booking.
- Installation and Trouble Shooting desktop Travel Package Application based Software Product (The Smartshop/Ease – Ticket/Hermes Bus) & digital signature certificate in Customer site and Customer Support.
- Handled Overall North RegionOperational Related Process for Travel Package Software Registered Agents/Distributors/Clients and to sales and support team related to Airlines (Domestic and International),Train,Bus/Hotel/Utility Services/Mobile Recharge Etc.
- Followed up with the Chennai Head Office officials to ensure timely solutions and delivery to customers/sales team
- Handled of systems/network/assets/Office administration related and helpdesk trouble shooting and maintenance
- Self-involved in Sales Team Appointments/product launching and promotional activities in north india.
- Handlednorth region customer care support team in New Delhi.
- Handled 20 distributors along with more than 3000+ on-boarded agents overall product queries/support
- Good relationship with distributors and with agents by visiting directly in customer premises weekly/monthly.
- Analysing zero volume agents product wise and resolving the issues and increasing transactions for further revenues.
- Handled and responsible for agents funds for wallet topups.
- Daily reporting to regional head
- Direct Co-ordination with IRCTC New Delhi for IRCTC Authorization to Pan India Agents
- Highest On boarded Nos. of Agents with High Transaction Volume in Overall Regions within Six Month of Product Launched.
Customer Support Service Engineer - GI TERMINAL I TECH PVT LTD - New Delhi
(2007-08 - 2008-04)
- Installation and Trouble Shooting desktop Travel Package Application based Software Product (The Smartshop/Ease – Ticket/Hermes Bus) & digital signature certificate in Customer site and Customer Support.
- Installation of system/network
- Troubleshooting and supports to customers
- Daily reporting to regional manager
Customer Support Service Engineer - Omni A-GATE PRIVATE LIMITED - Chennai
(2005-09 - 2007-06)
- Servicing and supporting Electricity board EB meters in South India
- Manufacturing/Calibrating/Program installation in EB meters
- Coil Productions/Quality Checking
Technical Apprenticeship Trainee in Production Department - Sree Vishnu Electronics Private Limited - Chennai
(2004-09 - 2005-09)
- Coil Productions/Quality Checking
- Involved in production increasing team and achieved good production
- Daily reporting to supervisor
Customer Support Engineer - PARTEL Authorized Dealer TATA TELECOM - Chennai
(2004-06 - 2004-09)
- Installation and trouble shooting and support to customer related to TATA Teleservice product
- Daily reporting to manager.
