Senthilkumar Raja

To Work in an organisational where technical skills and spirits are fully utilised to pursue a challenging profession and contribute towards organization goals.

Customer Relationship Officer at Velicham Finance Private Limited (2023-09 – 2026-06)

• Explained loan products, EMI details, interest rates, and repayment terms to customers.
• Facilitated Business Loans, Personal Loans, and Secured Loans, enhancing customer access to financing options.
• Supported customers in loan application submission, form filling, and documentation.
• Collected required KYC documents, verified customer details, and ensured eligibility.
• Conducted field visits, customer verification, and business assessment for loan sourcing.
• Conducted follow-ups with customers on EMI collections, repayment reminders, and queries to ensure satisfaction and compliance.
• Maintained customer records, updated system entries, and coordinated with the branch team.
• Provided good customer service and helped in achieving monthly loan targets
• Delivered microfinance services, addressing diverse financial needs and supporting customer financial stability.

Member Relationship Associate at CreditAccess Grameen Limited (2019-11 – 2021-03)

• Explained loan products, EMI details, interest rates, and repayment terms to customers.
• Facilitated Business Loans, Personal Loans, and Secured Loans, enhancing customer access to financing options.
• Supported customers in loan application submission, form filling, and documentation.
• Collected required KYC documents, verified customer details, and ensured eligibility.
• Conducted field visits, customer verification, and business assessment for loan sourcing.
• Conducted follow-ups with customers on EMI collections, repayment reminders, and queries to ensure satisfaction and compliance.
• Maintained customer records, updated system entries, and coordinated with the branch team.
• Provided good customer service and helped in achieving monthly loan targets
• Delivered microfinance services, addressing diverse financial needs and supporting customer financial stability.

Group Credit Officer at Fullerton India Credit Co. Ltd. (2019-01 – 2019-09)

• Provided exceptional customer service, addressing queries to foster high satisfaction levels.
• Identified and resolved customer needs, enhancing overall satisfaction.
• Provided clerical support by organising documents and scheduling meetings for associated departments, ensuring smooth operations.
• Assessing customer creditworthiness based on income, business activity, and repayment capacity.
• Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
• Conducting field visits for customer verification and credit assessment.
• Coordinated with branch teams to streamline loan application and approval processes.
• Implemented credit policies and procedures to minimise bad debts and improve recovery rates.
• Verified customer documents to ensure accuracy for efficient loan processing.
• Guiding customers on loan products, eligibility, and required documentation.
• Submitted credit and loan applications to underwriters for verification and recommendations.
• Maintained customer records and followed up promptly on approvals and disbursements.
• Answered customer inquiries concerning credit standing, loan balances and penalties.

D.M.E – Sri Rengeswara Polytechnic College (2016-01)

12th – Govt. Boys High School (2012-01)

10th – Govt. Boys High School (2010-01)