Customer Relationship Officer at Velicham Finance Private Limited (2023-09 – 2026-06)
- Explained loan products, EMI details, interest rates, and repayment terms to customers.
- Facilitated Business Loans, Personal Loans, and Secured Loans, enhancing customer access to financing options.
- Supported customers in loan application submission, form filling, and documentation.
- Collected required KYC documents, verified customer details, and ensured eligibility.
- Conducted field visits, customer verification, and business assessment for loan sourcing.
- Conducted follow-ups with customers on EMI collections, repayment reminders, and queries to ensure satisfaction and compliance.
- Maintained customer records, updated system entries, and coordinated with the branch team.
- Provided good customer service and helped in achieving monthly loan targets
- Delivered microfinance services, addressing diverse financial needs and supporting customer financial stability.
Member Relationship Associate at CreditAccess Grameen Limited (2019-11 – 2021-03)
- Explained loan products, EMI details, interest rates, and repayment terms to customers.
- Facilitated Business Loans, Personal Loans, and Secured Loans, enhancing customer access to financing options.
- Supported customers in loan application submission, form filling, and documentation.
- Collected required KYC documents, verified customer details, and ensured eligibility.
- Conducted field visits, customer verification, and business assessment for loan sourcing.
- Conducted follow-ups with customers on EMI collections, repayment reminders, and queries to ensure satisfaction and compliance.
- Maintained customer records, updated system entries, and coordinated with the branch team.
- Provided good customer service and helped in achieving monthly loan targets
- Delivered microfinance services, addressing diverse financial needs and supporting customer financial stability.
Group Credit Officer at Fullerton India Credit Co. Ltd. (2019-01 – 2019-09)
- Provided exceptional customer service, addressing queries to foster high satisfaction levels.
- Identified and resolved customer needs, enhancing overall satisfaction.
- Provided clerical support by organising documents and scheduling meetings for associated departments, ensuring smooth operations.
- Assessing customer creditworthiness based on income, business activity, and repayment capacity.
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
- Conducting field visits for customer verification and credit assessment.
- Coordinated with branch teams to streamline loan application and approval processes.
- Implemented credit policies and procedures to minimise bad debts and improve recovery rates.
- Verified customer documents to ensure accuracy for efficient loan processing.
- Guiding customers on loan products, eligibility, and required documentation.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Maintained customer records and followed up promptly on approvals and disbursements.
- Answered customer inquiries concerning credit standing, loan balances and penalties.
