Nitin Upadhayay

Business Application & IT professional with 19+ years of experience in enterprise application management, application support, technology delivery, project management, business requirements, UAT, vendor management and digital transformation. Experienced in managing business-critical applications, translating business requirements into technical solutions, coordinating enhancements and implementations, troubleshooting production issues, conducting RCA, and managing stakeholders, vendors and cross-functional teams. Strong exposure to SAP ERP, SAP S/4HANA, web/mobile applications, application lifecycle management, SLA/KPI management and continuous improvement.

Manager - Sun Pharmaceutical Industries Ltd

(2012-07 - 2026-04)

• Managed 20+ business-critical enterprise applications and technology services, ensuring availability, stability, performance and business continuity.
• Acted as liaison between business users, application/IT teams, project teams and technology vendors, translating business needs into technical solutions.
• Gathered and documented business requirements, supported solution evaluation, application enhancements, implementations, integrations, UAT and post-go-live stabilization.
• Managed application incidents, production issues and escalations; performed Root Cause Analysis (RCA) and coordinated permanent corrective actions.
• Supported centralized SAP ERP operations across Pan-India locations.
• Coordinated application releases, deployments, testing, defect resolution, data validation and production readiness activities.
• Managed software vendors and implementation partners, monitoring SLA compliance, deliverables, issue resolution, risks and dependencies through closure.
• Supported user adoption through training, demonstrations, knowledge transfer, documentation and SOPs.
• Led a team of 10 professionals and coordinated cross-functional resources across Application, Infrastructure, Testing, Business and Vendors.
• Implemented ITIL and process improvements that improved service operations efficiency by 30% and increased client satisfaction by 25%.
• Prepared management MIS, SLA/KPI dashboards, application performance reports, risk reports and vendor performance reviews.

Software Tester - TransAsia Bio-Medicals Limited

(2008-09 - 2012-07)

• Performed functional, system, regression, integration and performance testing; managed defects through closure and supported release readiness and post-production validation.

IT Executive - Reliance Infosolutions Limited

(2006-08 - 2008-09)

• Gathered requirements, troubleshot application issues, performed RCA/data validation/UAT and coordinated technical resolutions with internal teams and vendors.

Bachelor of Engineering - Computer Engineering - Mumbai University (2003)