Sethupathi S

Dedicated Data Center Engineer with 3.5 years of experience in Data Center Operations, Server Installation, Hardware Troubleshooting, Break-Fix Support, Rack and Stack Activities, Vendor Coordination, Remote Hands Support, and Infrastructure Monitoring. Hands-on experience supporting enterprise server infrastructure, blade environments, storage systems, and networking devices in 24x7 business-critical data center environments. Experienced in handling major international customers and maintaining SLA-driven operations.

Data Center Technician - Sify Technologies Limited - Chennai

(2025-12)

Managing Tier 3 data center operations in a 24x7 production environment.

• Installing and maintaining enterprise servers, storage systems, and blade infrastructure.
• Performing rack and stack, cable management, and cross-connect activities.
• Troubleshooting Dell, HP, and Lenovo servers and providing break-fix support.
• Handling CRU replacements, remote hands support, migrations, and decommissioning.
• Coordinating vendor support, RMA activities, and maintaining ServiceNow documentation.
• Supporting international customers while ensuring SLA compliance.

Data Center Technician - ST Telemedia Global Data Centres India Pvt Ltd - Chennai

(2023-06 - 2024-12)

Managed Tier 3 data center operations in a 24x7 environment.

• Installed and maintained server, storage, and networking infrastructure.
• Supported 5000+ customer servers through remote hands and ticket support.
• Worked on Dell, HP, Lenovo, IBM, Cisco, and blade server platforms.
• Performed hardware troubleshooting, RAID configuration, firmware upgrades, and replacements.
• Managed cross-connects, rack installation, cable management, and migration activities.
• Used ServiceNow, SolarWinds, and CA Spectrum for monitoring and ticket management.
• Supported major international customers including Google, Microsoft, Amazon, Samsung, Cisco, Infosys, and Netflix.

Desktop Support Engineer - Dynacons Systems & Solutions Ltd - Chennai

(2023-02 - 2023-06)

Provided desktop and infrastructure support for Windows and Linux environments.

• Installed, configured, and maintained desktop systems and peripherals.
• Troubleshot hardware, software, LAN, and Active Directory issues.
• Managed workstation setup, operating system installation, and user support activities.
• Delivered Level 1 technical support and issue resolution.

Diploma - Computer Science Engineering - Government Polytechnic College, Pudukkottai (2018 - 2020)