Shabana Afrin

Business Analyst with hands-on proficiency in SQL, Microsoft Excel, Tableau, data analysis, data visualization, dashboard development, and business intelligence. Delivered four end-to-end analytics projects spanning market expansion, customer retention, website performance, and passenger load optimization. Analyzed over 149,000 business records to uncover trends, build KPI dashboards, and generate data-driven insights that support strategic decision-making and operational efficiency.

Background in psychology brings a strong analytical and research-driven approach to understanding user and customer behavior.

Customer Associate – International Voice Process - Sutherland (Amazon Process)

(2025-09 - 2026-01)

• Handled international voice-based customer support, resolving queries and ensuring service quality standards.

Child Psychologist - Insighte - Bangalore

(2023)

• Conducted behavioral assessments and collaborated with caregivers to support evidence-based interventions.

MSc - Clinical Psychology - Jain University (2021 - 2023)

BSc - Psychology - St. Mary's College (2018 - 2021)