Shabbir Ali
Lean Six Sigma Certified Contact Centre Manager
Talent
Hyderabad, HyderabadMember since June 15, 2024
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About
Experienced professional with extensive experience in contact centres and project management. Expert in KPI optimization, data analysis (Excel, Minitab), leadership, and stakeholder management. Proven track record in SLA adherence, workforce management, quality assurance, and training. Skilled in Lean Six Sigma, fostering efficiency globally. Recognized for positive work culture and employee engagement and motivation.
Experience
Amazon Development Centre, India.
- Resolution specialist, 2015-2022.
- Team Leader, 2018-2019.
- Customer Service Specialist, 2013-2015.
- Inside Sales Representative, 2009-2013.
- Technical Support Specialist, 2007-2009.
Education
- Postgraduate Diploma in International Business Management. 2022-2023
Edinburgh Napier University, Scotland, UK.
