Shabbir Khan

Oracle Apps Technical Consultant with 3 years of IT experience in Oracle EBS R12 production support and enhancement projects. Well versed in SQL, PL/SQL, Oracle Reports, XML Publisher, and Concurrent Programs development. Experienced in Oracle EBS R12 and R12.2 environments for support and enhancement activities.

Strong exposure to Order Management (O2C) workflows, sanity testing, troubleshooting, and production support operations. Hands-on experience with TOAD, SQL Developer, BMC Remedy, Grafana, GitHub, and Git Bash. Knowledge of Oracle Forms personalization, modifications, and support activities.

Good understanding of Oracle EBS architecture, business processes, and Oracle EBS user management. Actively participated in Agile methodology and collaborated with cross-functional teams for issue resolution and deployments. Good knowledge of Software Development Life Cycle (SDLC) and project lifecycle activities.

Oracle Apps Technical Consultant at Tata Consultancy Services (2022-11 – Present)

Worked on Oracle EBS R12 production support and enhancement activities for Telia Finland. Handled SQL, PL/SQL, Oracle Reports, XML Publisher, Oracle Forms, and Concurrent Programs development. Supported Order Management (O2C) workflows and resolved order processing issues. Managed Oracle EBS user creation, responsibilities, profile options, and access management.

• Participated in project estimation and provided inputs for solution delivery and technical planning
• Led and supported teams in delivering optimized, high-quality code deliverables following organizational standards
• Developed and maintained SQL, PL/SQL, Oracle Reports, XML Publisher, Oracle Forms, and Concurrent Programs
• Provided technical support, troubleshooting, and resolution for Oracle EBS production issues
• Collaborated with functional and business teams to gather requirements and prepare technical documents
• Performed unit testing, sanity testing, and post-deployment validation activities
• Managed Oracle EBS user creation, responsibilities, profile options, and access management activities
• Scheduled, monitored, and troubleshot Concurrent Programs in Oracle EBS
• Coordinated with DBA, infrastructure, and technical teams during deployments and maintenance activities
• Worked on code deployment, migration, and merging activities using GitHub and Git Bash
• Monitored application health and alerts using Grafana Dashboard
• Resolved incidents and service requests using BMC Remedy within SLA timelines
• Created installation documents, support documents, and weekly status reports
• Supported production monitoring activities and ensured application stability after releases
• Actively participated in Agile ceremonies and collaborated with cross-functional teams

B.Tech in Electronics and Communication Engineering – Gudlavalleru Engineering College (Autonomous)