Shabd Gupta

Results-driven Sales & BFSI professional with experience in Banking, Collections, Tele-calling, Customer Handling, and Field Sales. Skilled in client relationship management, recovery operations, lead generation, negotiation, and business development. Experienced in working with reputed organizations in Banking, Finance, Automobile, and Digital Sales sectors. Strong communication and target-achievement abilities with a customer-focused approach.

Senior Sales Collection Officer - AU Small Finance Bank

(2024-04)

• Achieved sales and collection targets through strong communication and negotiation skills.
• Handled customer relationship management and payment follow-ups.
• Handling customer collection and recovery processes.
• Coordinating with customers to resolve financial queries professionally.
• Maintaining customer relationships and achieving collection targets.

Sales Executive - Justdial

(2023-08 - 2024-04)

• Generated leads and converted potential clients into customers.
• Managed customer relationships and business promotion services.
• Achieved monthly sales targets through direct sales and communication.

Negotiator - CarDekho

(2022-11 - 2023-03)

• Coordinated with customers for vehicle deals and negotiations.
• Assisted clients in pricing discussions and deal closures.
• Maintained customer satisfaction and follow-up processes.

Senior Sales Collection Officer - HDB Financial Services

(2021-11 - 2022-03)

• Managed tele-calling and payment collection activities.
• Followed up with customers for pending dues and settlements.
• Maintained collection records and customer communication.

Master of Commerce - M.Com - University of Rajasthan (2023)

Bachelor of Commerce - B.Com - University of Rajasthan (2021)