Shabir Ahmad Malik

Dynamic and customer-focused aviation professional with 10 years of experience in airport operations, passenger services, and customer relations with Air India. Highly skilled in passenger handling, check-in operations, boarding procedures and airline operational support. Proficient in SITA Liaison (DCS) and Amadeus ALTEA systems.

Strong knowledge of immigration procedures, dangerous goods regulations, and airline safety standards. Recognized multiple times for outstanding performance, professionalism, and dedication during critical flight operations, including COVID-19 special operations.

Customer Service Senior Executive - Air India SATS

(2016)

• Handling passenger check-in operations using SITA Liaison (DCS) and Amadeus ALTEA systems
• Managing boarding gate activities and transfer desk operations
• Assisting passengers during check-in, security clearance, and boarding procedures
• Verifying passports, visas, and travel documents in accordance with immigration regulations
• Assisting in tracing delayed or missing baggage and coordinating claim settlements
• Managing crew handling operations for both arrivals and departures
• Coordinating with Duty Managers during operational disruptions and special handling situations
• Ensuring smooth passenger flow and maintaining high customer satisfaction standards
• Processing flight documentation and coordinating clearance with Customs and Immigration authorities

Secondary School - Jammu & Kashmir Board of School Education

Higher Secondary - Jammu & Kashmir Board of School Education

Bachelor's Degree - Graduation - University of Kashmir