Shabnam Jaswal

Dedicated and knowledgeable Customer Service Advisor with extensive experience in the Credit Card and Personal Loan sector. Skilled in providing exceptional customer support, addressing inquiries, and resolving complex issues promptly, ensuring a high level of satisfaction through efficient problem-solving and empathetic communication. Known for a strong understanding of credit policies, loan procedures, and financial products, combined with a commitment to upholding the highest standards of service excellence.

Advisor - Client Service at Concentrix (2024-02 – Present)

• Customer-Centric Professional: Skilled in providing top-notch customer support and fostering positive relationships.
• Expertise in Financial Products: In-depth knowledge of credit card and personal loan products and services.
• Problem Solver: Adept at resolving complex customer issues with efficiency and empathy.
• Strong Communication Skills: Excellent verbal and written communication abilities, facilitating clear and effective interactions.
• Proven Track Record: Demonstrated success in managing customer inquiries and ensuring high levels of satisfaction.
• Attention to Detail: Precise in handling customer data, transactions, and documentation.
• Team Player: Collaborative approach to working within a team and supporting colleagues.
• Process Improvement: Experience in identifying and implementing improvements to enhance service delivery and efficiency.

Junior Analyst at Coronis Ajuba (2022-05 – 2023-12)

• Claims and Rejections: Processing and submitting medical claims, reviewing and addressing claim rejections, and ensuring timely resubmissions.
• Patient Demographics: Accurately entering and updating patient demographic information to maintain up-to-date records.
• Charge Processing: Handling charge entry and ensuring accurate coding and billing for medical services rendered.
• Customer Support: Providing support to healthcare providers and patients to resolve billing inquiries and discrepancies.
• Compliance: Ensuring compliance with billing regulations and guidelines.

B.Sc in Non-Medical – Panjab University (2017 – 2020)

12th in P.C.M – Government Sr. Sec. School, Chandigarh (2016 – 2017)