Shabnam Sapadmin

Dynamic and results-driven professional with 7 years of proven success in retail operations, sales leadership, customer relationship management, and team development at Shez Collections from 2016 to 2023, combined with 3 years of hands-on experience in SAP BASIS administration supporting enterprise SAP environments. Demonstrated expertise in driving business growth, optimizing operational performance, managing inventory and store operations, and leading high-performing teams to consistently exceed organizational goals and deliver exceptional customer experience. Technically proficient in SAP system administration, including installations, configurations, upgrades, transport management, performance monitoring, troubleshooting, client administration, user access management, kernel upgrades, and SAP notes implementation.

Recognized for strong leadership, strategic problem-solving, cross-functional collaboration, and the ability to bridge business operations with technical solutions to improve efficiency, system reliability, and overall organizational performance.

SAP BASIS Consultant - MAR Symantech Pvt. Ltd. - Hyderabad, India

(2023-05 - 2026-05)

Managed and supported the SAP ECC 6.0 landscape for a private manufacturing company with approximately 200–300 employees. The environment consisted of Development, Quality Assurance, and Production systems hosted on Windows Server and Microsoft SQL Server. Responsibilities included SAP system administration, transport management, performance monitoring, patching, user administration, and infrastructure support.

• Experienced in SAP Basis Administration across SAP landscapes, including SAP S/4HANA, ECC, Solution Manager, PI/PO, Portal, and SAP HANA environments.
• Performed SAP system administration activities including system monitoring, client administration, transport management (TMS), SAP license installation, SAP instance start/stop, profile parameter maintenance (RZ10/RZ11), RFC configuration, printer administration (SPAD), and background job management.
• Executed SAP upgrades and maintenance activities such as Support Package upgrades, Kernel upgrades, SAP Host Agent upgrades, SAP Note implementation (SNOTE), and SPAM/SAINT activities to ensure system stability and compliance.
• Managed SAP HANA database administration tasks including backup and recovery, system refreshes, system replication configuration, performance monitoring and troubleshooting, table partitioning, defragmentation, license management, and basic HANA security administration.
• Monitored SAP system health, database performance, interfaces, and background processes, proactively identifying and resolving technical issues to maintain system availability.
• Collected diagnostic logs and performance data, collaborated with SAP support teams, and led technical troubleshooting efforts for incident resolution and root cause analysis.
• Administered SAP Solution Manager including Diagnostic Agent installation, SLD registration, system monitoring setup, EWA report analysis, template maintenance, SSL certificate renewals, and landscape troubleshooting.
• Managed SAP Web Dispatcher administration, SSL certificate renewals, SCOT/SOST configuration, and integration-related activities to support secure system communication.
• Supported release and change management processes through transport coordination, deployment planning, system refresh activities, and technical documentation.
• Worked on PI/PO and Portal administration, including NW upgrades using SUM tool, kernel upgrades, user administration, SSL management, and operating system-level maintenance activities.
• Possess working knowledge of SAP security concepts including user administration, role assignments, authorization management, and privilege administration.
• Familiar with SAP BTP services, connectivity concepts, and cloud integration architecture, with the ability to support cloud-based SAP environments and hybrid landscapes.
• Exposure to SAP Cloud ALM (CALM) monitoring, transport management, and operational support processes for SAP cloud and on-premise environments.
• Strong troubleshooting, stakeholder management, and cross-functional collaboration skills with experience supporting critical business applications and production environments.

Bachelor of Commerce - Commerce - Kakatiya University (2013)

Intermediate (2009 - 2010)