Shad Zubair

Results-driven hospitality professional with over 4 years of experience in quick service restaurants and specialty coffee chains. Experienced in leading high-performing teams, managing fast-paced operations, delivering exceptional guest experiences, and achieving sales and operational targets. Managed teams of up to 20 employees, handled inventory, cash, staffing, training, and shift operations while maintaining SOPs and food safety standards.

Contributed to record-breaking monthly sales of ₹51 lakh at PizzaExpress and ₹35 lakh at Tim Hortons.

Manager on Duty at PizzaExpress (2025-12 – Present)

• Manage daily restaurant operations and ensure smooth opening, closing, and shift execution.
• Lead, coach, and supervise a team of more than 20 staff members.
• Drive sales, productivity, labor, and customer satisfaction KPIs.
• Contributed to the store's highest-ever monthly sales achievement of ₹51 lakh.
• Monitor food quality, hygiene, and compliance with company standards.
• Handle guest complaints and resolve operational issues promptly.
• Manage cash, deposits, inventory, ordering, and stock control.
• Coordinate staffing, shift planning, and on-floor support during peak hours.
• Train, mentor, and evaluate team members to improve performance.

Shift Supervisor at Third Wave Coffee (2025-01 – 2025-11)

• Supervised daily café operations and led a team of 8–12 staff members.
• Maintained service quality and operational efficiency in a fast-paced environment.
• Managed cash, inventory, and compliance with SOPs.
• Supported achievement of customer service and sales targets.
• Trained new employees and ensured consistent beverage quality.

In-Store Trainer / SS Trainee at Tim Hortons (2024-01 – 2024-12)

• Trained and onboarded new employees according to SOPs.
• Handled high-volume customer service during peak business hours.
• Maintained product quality and operational standards.
• Contributed to monthly sales of over ₹35 lakh.
• Supported inventory management and customer satisfaction initiatives.

Sandwich Artist / Acting Shift Manager at Subway (2022-03 – 2023-12)

• Prepared food according to brand standards and customer specifications.
• Performed shift manager responsibilities in the manager's absence.
• Managed stock ordering, stock counts, and inventory updates.
• Maintained food safety, cleanliness, and quality standards.
• Handled POS, cash reconciliation, and customer issue resolution.
• Supported staff coordination during busy periods.

B.Sc. in Nursing – Miranda College of Nursing (2021 – 2025)

PUC – PTM Higher Secondary School (2019)