Branch Manager - Gayathiri Silk Sarees Palace SDN-BHD - MALAYSIA
(2004-05 - 2012-09)
- Focusing on the evolution of new business prospects through marketing strategies
- Managing and driving marketing teams to achieve and exceed targets
- Working closely with sales directors to promote and increase value of company
- Gathering and presenting key marketing data to account executives and suggesting necessary reactions to forecasts and sales targets
- Responsible for the implementation of new marketing strategies designed to maximize revenue and extend the range of sales & marketing opportunities and business worth
SPA Assistant, Supervisor & Assistant Manager - JW Marriot Marquis Hotel - Dubai, UAE
(2013-02 - 2024-04)
- Staff Management: Hiring, training, duty scheduling, evaluating, and motivating spa staff
- Operations Management: Overseeing daily operations, ensuring facility cleanliness and maintenance, managing schedules, and coordinating services
- Financial Management: Creating and managing budgets, monitoring financial performance, and ensuring profitability
- Marketing & Sales: Developing and implementing marketing strategies, promotions, and sales initiatives to attract new and retain existing clients
- Customer Service: Addressing client inquiries and complaints, ensuring a positive and memorable experience, and maintaining high standards of service
- Compliance: Ensuring adherence to health, safety, and hygiene regulations
- Product & Inventory Management: Managing spa supplies, inventory, and equipment, and ordering new supplies as needed
- Vendor relations: Maintaining relationships with vendors and suppliers
- Menu Development: Collaborating with spa therapists and wellness experts to develop and update spa treatment menus
Ground Operations Manager - Air better holiday home - Dubai, UAE
(2024-05 - 2024-09)
- Preparing ground operations employee is daily and own cleaning employees' schedules accordingly daily check-ins and checkouts
- Conducting daily briefing for the ground operations and own cleaning employees
- Required linens arrangements for the checkout cleaning and maintaining cleaning materials for the own cleaning team
- Arranging schedules for the maintenance work, which Ares empty apartments and sending maintenance team to attend the issues, which the building maintenance team cannot attend
- Monitoring and observing the entire operations, and flexible with own employees with strictness
- Maintaining a good relationship with each building developer's service providers, as Security, Concierges, building FM team for the smooth operations and the guest satisfaction
- For the guest apartment viewing, assigning the ground operation team
- Coordinating with the ground operations team that before each check-ins, the concerned apartments are ready for check-ins
- Each check in maximum ground operations team needs to attend, meet the guest, and greet. Explain them about all information, which is required
- Maintaining a good guest relationship, without any delay, sending the maintenance team, attending issues by the ground operations team. The guest needs to feel that they are at home. Must need 5 stars on the review
- On boarding for the new units with the documentation
- Apartment keys and access cards are taking over from the host by the documentation
- To collect the building security and FM contact details, collect the details from the security holiday homes move in procedure and guest registration method/portal
- To collect information from the host, which is mentioned at the below: DEWA, AC Chiller connection, parking slots, amenities access for the guest, Internet and gas connection. If the host is not connected Internet,gas then with permission from the company, will apply for the new connections with the host contact number, email address,passport, and EID. DEWA and Chiller connections must be connected from the host side
- Key box installation, then the code of key box sharing with the company and host
- Prepare the Inventory check list, if its any items are missing , they should be added to add on it and informed the host to buy and get approval from the host by email
- Deep cleaning,then a proper photoshoot
- Accountants need to apply the DTCM Unit permit
- Then, the sales, revenue, and reservation team will coordinate each other, and they will upload it on the channels the apartment is on live
