Shafiya Kulsum

UI/UX designer focused on creating calm, intuitive, and user-centered digital experiences. Skilled in simplifying complex flows, reducing cognitive load, and designing with empathy—especially in healthcare and mental health contexts. Experienced in end-to-end product design, with 30+ design explorations shared on LinkedIn documenting my learning journey and growth.

Customer Service Representative at Narayana One Health (Present)

• Worked closely with users to understand concerns, expectations, and emotional pain points.
• Resolved complex issues with clarity and structured problem-solving.
• Strengthened user empathy, communication, and handling of real-world constraints.

Customer Service Associate at Amazon

• Handled high-volume customer interactions in a fast-paced environment.
• Identified recurring friction points in user journeys and escalated insights effectively.
• Developed strong attention to detail, accuracy, and process adherence.

Certificate in UI/UX Design – Udemy