Shafiya Sultana Hamza

Dynamic Customer Care Support professional with a proven track record at Ikea, excelling in customer service and problem resolution. Known for a friendly demeanor and strong teamwork skills, I effectively manage multiple projects while maintaining attention to detail. Committed to continuous improvement and fostering positive relationships in fast-paced environments.

Teacher and Customer Care Support - Ravindra Bharathi School and Ikea - India

(2020-06)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.

High School Diploma - Unique Model High School (2026-09)

Bachelor of Arts - B.A - Asif Nagar Hyderabad