Shahil Shaikh

Experienced hospitality professional with over 14 years of expertise in restaurant operations, hotel management, customer service, and hospitality consulting. Skilled in managing multi-outlet food businesses, front office operations, staff training, customer satisfaction, inventory management, and business development. Proven ability to improve operational efficiency, manage teams effectively, and deliver exceptional guest experiences.

Front Desk Manager - Hotel Midtown - Surat, India

(2026-01)

• Manage front office operations and ensure smooth guest check-in and check-out processes.
• Handle guest relations, reservations, billing, and customer service operations.
• Coordinate with housekeeping and other departments to maintain guest satisfaction.
• Resolve customer concerns professionally and maintain high service standards.
• Manage daily morning buffet and breakfast operations for hotel guests.
• Coordinate breakfast service setup, food presentation, and guest satisfaction.
• Monitor front desk activities while ensuring smooth communication with restaurant and housekeeping teams.

Freelance Restaurant Consultant (Part-Time Business) - The Secret Ingredients - Surat, India

(2022-04)

• Provide consultancy services for restaurant and café startups from concept to execution.
• Advise clients on operations, staffing, menu planning, and profitability improvement.
• Conduct operational audits and staff training programs.
• Support franchise tie-ups and hospitality business development.

General Manager - Hangout Café - Surat, India

(2015-06 - 2020-02)

• Managed operations of 3 café outlets successfully.
• Handled recruitment, staff scheduling, payroll, purchasing, and inventory management.
• Planned promotional offers, special menus, and festival events.
• Maintained food quality standards and managed accounts and cash flow.

Restaurant Manager - Hotel Shalimar - Bharuch, India

(2012-06 - 2015-06)

• Managed daily restaurant operations and customer service.
• Supervised staff scheduling and banquet order management.
• Ensured food quality, hygiene standards, and smooth service operations.

Restaurant Manager - Naafiah Restaurant & Takeaway - Preston, England

(2010-02 - 2012-01)

• Managed restaurant operations and customer satisfaction.
• Handled team management, scheduling, cash handling, and quality control.
• Promoted to Restaurant Manager within one year based on excellent performance.

Diploma - Food & Hospitality - I Square Hotel Management Institute

Master Diploma - Millennium Information Technology - Lakhotiya Computers

High School - Science Stream - G.E. Board, India