Business Development Manager - Viaterra Gears
(2026-04)
- Manage end-to-end customer support operations, ensuring timely and effective resolution of customer queries across calls, emails, and chat channels.
- Oversee dispatch operations, coordinating closely with logistics and warehouse teams to ensure accurate, on-time order fulfillment.
- Lead and mentor the customer support team, delivering ongoing training to improve response quality, resolution time, and overall customer satisfaction.
- Develop and implement standard operating procedures for handling customer interactions across calls, mails, and chats, improving team efficiency and service consistency.
- Monitor team performance and customer support metrics, identifying gaps and implementing corrective actions to drive continuous improvement.
Sr. Ecommerce Manager - Priority Bags (Backpacks & Luggage) - Mumbai, India
(2025-10 - 2026-03)
- Managed end-to-end marketplace operations across Amazon, Flipkart, Ajio, and Myntra, driving significant revenue growth and operational improvements.
- Ensured accurate, compelling product content including titles, descriptions, images, and A+ content.
- Scaled monthly marketplace revenue from ₹12 Lakhs to ₹45 Lakhs, achieving ~275% growth within months through strategic pricing, marketing optimization, and inventory planning.
- Launched a second warehouse near the manufacturing unit in Bihar, improving supply chain efficiency and increasing North & East region sales by 20%.
- Managed ₹10 Lakhs monthly advertising budget across marketplaces and optimized campaigns to maintain ACOS while scaling revenue.
- Increased Amazon sales from ₹10K to ₹1.5 Lakhs per month through improved product content, keyword targeting, coupon strategies, and manual PPC campaigns.
- Built Ajio as the top revenue channel contributing ₹25-27 Lakhs/month by strengthening vendor relations and securing premium placements including category page, homepage, and Ajio social promotions.
- Negotiated Flipkart promotional ad slots during New Year campaigns, increasing product visibility and traffic.
- Revived underperforming Disney & Marvel licensed assortment, achieving 25% revenue growth within one month through targeted ads and content optimization.
- Improved inventory fill rate and hero product availability, significantly reducing stock-out situations and improving conversion rates.
- Developed SOPs for product cataloging, photoshoots, A+ content, and team workflows to streamline marketplace operations.
- Audited and optimized product display pages (PDPs) across all e-commerce platforms.
- Led a team of 4 members managing marketplace and warehouse operations.
- Stayed updated with platform-specific best practices, algorithm updates, and emerging ecommerce trends to continuously optimize performance.
ECommerce Manager - SCOTT SPORTS PVT LTD - Thane, India
(2017-09 - 2025-09)
High End Bikes & Motosports
- Launched the company's D2C ecommerce platform in 2021, scaling annual revenue from ₹35 Lakhs to ₹2.5 Crores.
- Improved profitability from -18% loss to 1% profit through pricing optimization, marketing ROI improvement, and operational efficiency.
- Achieved 5X ROAS through performance marketing campaigns across Google Ads and Meta Ads.
- Increased website traffic by 40-55% through paid campaigns and SEO optimization.
- Generated 25% repeat purchase rate through improved customer experience and loyalty campaigns.
- Reduced dead stock by 10-20% through targeted campaigns for refurbished bikes and clearance strategies.
- Successfully launched multiple new brands including Avanti, supported by digital marketing and social campaigns.
- Collaborated with a third-party web development team to create a new shopping store, optimizing the user journey and providing ongoing enhancements to multiple sites.
- Updated product information, ensuring accuracy and completeness of all product and non-product details.
- Ensured brand consistency and strong visual impact across all digital media deployments.
- Managed coordination with internal design teams and external agencies to ensure timely delivery of creative assets.
- Maintained a centralized repository of campaign creatives and monitored asset usage across multiple campaigns.
- Analyzed performance of deployed creatives and implemented timely optimizations to improve campaign effectiveness.
- Audited and optimized product display pages (PDPs) across all e-commerce platforms.
- Utilized AI tools to create compelling content, enhancing the overall customer experience.
- Managed Google Merchant Centre, Google Search Console, and Tag Manager for efficient website performance.
Online Manager - Doodle Collection PVT LTD - Mumbai, India
(2016-10 - 2017-09)
Novelty & Stationery
- Managed relationships with major eCommerce portals in India and internationally, including Amazon, Etsy, Flipkart, and Snapdeal.
- Ran advertisements on various platforms, including Flipkart, Snapdeal, Amazon, and Etsy.
- Planned inventory for monthly and quarterly cycles, as well as for Amazon FBA.
- Tracked and measured business and site performance to improve KPIs on all devices.
- Became 3rd largest Amazon seller in stationery category through Doodle Collection assortment expansion and combo pack strategies.
Sr. Category Executive - Big Bazaar Direct - Mumbai, India
(2015-07 - 2016-07)
Home Furnishing
- Negotiated with vendors to get the supply of products at the right time and at a competitive price.
- Interacted with internal buyers and vendors for new assortment and offers.
- Liquidated slow-moving stock via offers and promotions.
- Drove category sales through a wide range of assortment, exclusive deals, combo and offers, and home page promotions.
- Sourced and selected products in Home Decor from vendors to build a strong product portfolio.
ECommerce Executive - Mitashi Edutainment PVT LTD - Mumbai, India
(2013-10 - 2015-04)
Electronics & Toys Products
- Managed relationships with major eCommerce portals in India and internationally, including Amazon, Flipkart, Snapdeal, and Rediff.
- Handled complete eCommerce operations, including logistics, MIS reports, and order processing.
- Managed client relationships and coordinated on a daily basis.
Backend Executive - Mitashi Edutainment PVT LTD - Mumbai, India
(2010-10 - 2013-10)
Electronics & Toys Products
- Maintained MIS of orders and sales in Excel.
- Helped the logistic manager in processing online orders.
- Called Mitashi customers for collecting feedback.
