Shaik Basheer

Trust & Safety and Content Moderation professional with 6+ years of experience in policy enforcement, sensitive content review, quality assurance, appeals handling, and operational support. Experienced as an Offline Advisor, providing policy guidance, mentoring moderators, supporting escalations, conducting calibrations, and improving moderation quality. Skilled in handling high-risk content while maintaining accuracy, SLA, and compliance standards.

Content Moderator / Advisor Role - Byteance - Gurgaon, India

(2021-06 - 2026-07)

• Moderated large volumes of user-generated content while ensuring compliance with platform policies and community guidelines.
• Worked as an Offline Advisor, providing policy guidance and operational support to moderators for complex content decisions.
• Handled sensitive and high-risk content categories including Hate Speech, Harassment, Violence, Adult Content, Child Safety, Self-Harm, Misinformation, Cybercrime, and Freedom of Expression cases, Etc.
• Reviewed appeals and escalations while ensuring accurate policy enforcement and consistent decision-making.
• Conducted calibration sessions and quality reviews to improve moderation accuracy and policy understanding.
• Supported new hire onboarding, mentoring, and knowledge-sharing activities.
• Prepared WBR and FNFP reports and monitored quality, productivity, and SLA performance.
• Collaborated with Quality, Operations, and Policy teams to improve workflows and moderation processes.
• Supported critical content queues and high-severity escalations requiring detailed policy analysis.
• Worked on multiple projects including Fizzo, Resso, SoundOn, Pico, Melolo, Ban&Punishment and Push, Etc.

Content Reviewer - Topsource Services Pvt. Ltd. - Gurgaon, India

(2019-11 - 2021-06)

• Reviewed user-generated content to ensure it adheres to community standards, preventing offensive, harmful, or inappropriate material from being uploaded.
• Provided valuable input to refine moderation policies and enhance community safety guidelines on an ongoing basis.
• Supported the onboarding of new hires and mentored existing team members, offering guidance on moderation processes and internal tools.
• Cultivated a knowledge-sharing culture among team members to improve efficiency and collaboration.
• Leveraged experience to evaluate outcomes and propose improvements to existing performance metrics and processes.
• Managed metadata for music applications, ensuring accurate content organization and categorization.

High School - Jain High School Guntur, India

Intermediate - N.R.I College Guntur, India

Bachelor's Degree - Career Degree College Guntur, India