Shaik Hafeez

Application Support Engineer with 4+ years of expertise in OpenShift, Microservices, Splunk, App Dynamics, Unix, SQL and AWS basics. Adept at troubleshooting Java based applications, analyzing logs, and optimizing system performance in production environments.

System Engineer - TCS - Chennai

(2022-03)

• Ensured high availability and reliability of Java-based applications, troubleshooting logs, errors and optimizing performance.
• Performed the root cause Analysis (RCA) for recurring production issues.
• Worked on the Automation using the tools like AMP, Appdynamics and Splunk. Good experience in production support, issue analysis and tracking.
• Ensured high availability across UNIX, and Windows platforms proactively monitoring applications and middleware stacks using Splunk, AppDynamics, and CloudWatch.
• Performed log analysis using Java and Azure Log Analytics, optimizing troubleshooting efficiency for production incidents.
• Enhanced Application monitoring by creating splunk dashboards
• Enhanced experience in ITIL life cycle with very good involvement in Incident/Change/Patch/Problem Management
• Supported Continuity of Business for all the major applications.
• Contributed majorly as Knowledge Management Database Manager, overseeing documentation and knowledge transfer initiatives to optimize internal processes which helps in troubleshooting issues, incident resolution documentation, reducing operational overhead and enhancing team efficiency.

B. Tech - Mechancal Engineerng - kallam Haranadh Reddy Institute of technology