Shaik Irshad

I am a dedicated Salesforce Developer with a Bachelor of Technology in Computer Science and a proven ability to transform business challenges into impactful solutions. With hands-on experience in Salesforce Administration and Development, I specialize in optimizing Sales Cloud and Service Cloud functionalities to enhance operational efficiency and customer satisfaction.

In my current role as a Salesforce Analyst, I have honed my expertise in Salesforce configurations and customizations, including Flows, Validation Rules, Apex Triggers, and Batch Apex. My proficiency extends to Case Management, where I have successfully implemented Escalation Rules, Knowledge Articles, and Service Automation, driving seamless customer service processes.

A strong advocate for data-driven decision-making, I excel in data migration, deduplication, and reporting using tools like Apex Data Loader and Workbench. I take pride in delivering actionable insights through custom dashboards and reports, empowering stakeholders to make informed decisions.

My technical acumen includes designing and customizing dynamic Visualforce pages and Lightning components, ensuring user-friendly and efficient interfaces tailored to unique business needs. With a deep understanding of Agile methodologies, I collaborate effectively with cross-functional teams to deliver high-quality solutions on time.

I am passionate about leveraging Salesforce to create scalable, innovative solutions that address complex business needs. Whether optimizing workflows, automating processes, or enhancing user experiences, I am committed to driving measurable results and fostering long-term success.

Let’s connect to explore opportunities where I can contribute to your organization’s growth and innovation through Salesforce.

Salesforce Analyst

CAE India Pvt Ltd (June2024-Present )

Salesforce Analyst

CAE Inc.

CAE Inc. is a Canadian manufacturer of simulation technologies, worldwide partner of choice in civil aviation and defence and security by revolutionizing our customers’ training and critical operations with digitally immersive solutions to elevate safety, efficiency and readiness.

Roles and Responsibilities

Current Role : Salesforce Analyst

Salesforce Administration Support:

• User Management: Assist in creating and managing user accounts, roles, and permissions, ensuring proper access control.
• Basic Configurations: Help configure and customize Salesforce features, including fields, page layouts, and record types under the guidance of senior team members.
• System Maintenance: Support regular platform maintenance tasks, including sandbox refreshes, backups, and system updates.

Data Management:

• Data Entry and Updates: Assist with importing, exporting, and updating data using tools like Data Loader, ensuring accuracy and integrity.
• Data Cleanup: Help with deduplication, data hygiene, and audits to maintain clean and organized data within Salesforce.
• Data Reporting: Assist in generating reports and dashboards based on business needs, ensuring data is presented clearly and effectively.

User Support and Training:

• End-User Assistance: Provide first-level support to Salesforce users by troubleshooting issues related to login, system navigation, and basic functionality.
• Training and Documentation: Help create user training materials, guides, and documentation to improve user proficiency and system adoption.
• Support Tickets: Track and manage support tickets, ensuring timely resolution of user issues and escalating complex problems to senior administrators when necessary.

Process Automation:

Assist with Automation: Support the creation and testing of simple workflows, validation rules, and process automations using Salesforce tools like Flow

EDUCATIONAL QULIFICATIONS

• B.Tech in Computer Science from REVA University Bangalore,Karnataka.in 2024 with 7.31 GPA. 
• Intermidiate from Board of Intermediate Education AP. in 2020 with 8.61 GPA.
• 10th from Board of Secondary Education AP . in 2018 with 9.2 GPA.