Shaik Suhail

Customer Care Coordinator and Technician Engineer with 5 years of experience in electronics after-sales service, technical troubleshooting, and service-center operations. Experienced in customer escalation handling, service-call tracking, TAT monitoring, technician coordination, spare-parts coordination, and service documentation. Strong customer focus with a practical approach to teamwork, service quality, and operational efficiency.

CUSTOMER CARE COORDINATOR - Xiaomi (MI) Authorized Service Center

(2025)

• Coordinate daily service-center operations and technician workflows to meet service standards.
• Handle customer escalations, complaints, and complex service queries professionally.
• Track service calls and follow-ups to support prompt closure within defined TAT metrics.
• Coordinate spare-parts logistics and repair lifecycles for smooth service delivery.
• Maintain service documentation, operational records, and performance data for management review.
• Collaborate with engineers on hardware and software troubleshooting solutions.

TECHNICIAN ENGINEER - Samsung Authorized Service Center

(2023 - 2024)

• Diagnosed, troubleshot, and repaired TVs and smart home appliances.
• Performed hardware troubleshooting to isolate and resolve technical faults.
• Followed company repair procedures, quality standards, and safety requirements.

TECHNICIAN ENGINEER - LG Authorized Service Center

(2021 - 2022)

• Installed, maintained, and repaired LG consumer electronic products.
• Managed field service calls and provided on-site technical troubleshooting to customers.
• Delivered quality repairs with a focus on reducing repeat customer complaints.

Bachelor of Commerce - Computer Applications - SKU / PVKK Degree, Ananthapuramu (2023 - 2025)

Board of Intermediate Education - Narayana Junior College (2021 - 2022)

State Board of Secondary Education - Lakshmi Concept School (2019 - 2020)