Shaikh Akber Ameen

System Engineer - Project Dev Information Technology Pvt Ltd. - Pune, Maharashtra

(2014-05)

Planned and executed migration of Windows operating systems from legacy versions to Windows 7/10.
Performed system health checks and compatibility assessments before migration.
Backed up and restored user profiles, emails, and business-critical data.
Installed and configured Windows OS, device drivers, and enterprise applications.
Migrated user accounts, system settings, and network configurations.
Joined systems to the Active Directory domain and applied Group Policies.
Configured network printers, shared folders, VPN, and mapped network drives.
Performed post-migration validation to ensure system functionality and application compatibility.
Diagnosed and resolved hardware, software, and network issues during the migration process.
Coordinated with end users, project managers, and IT teams to complete migrations within project timelines.
Maintained migration documentation, asset inventory, and project status reports.
Ensured minimal downtime and business continuity throughout the migration.

Customer Support Engineer - IT Source India Tech Pvt. Ltd. - Pune, Maharashtra

(2010-08 - 2011-07)

Provided technical support to customers via email, phone, and chat, resolving hardware and software issues.
Diagnosed and troubleshot application, network, and system-related problems.
Logged, tracked, and resolved customer tickets using ticketing systems.
Collaborated with engineering and product teams to escalate and resolve complex technical issues.
Installed, configured, and maintained software applications and customer environments.
Assisted customers with product setup, upgrades, and troubleshooting.
Created and maintained knowledge base articles and technical documentation.
Monitored support queues to ensure SLA compliance and timely issue resolution.
Delivered excellent customer service, maintaining high customer satisfaction scores.

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