Shaikh Mohseen

Dedicated and enthusiastic BMS graduate with experience in customer service and field operations. Strong communication, teamwork, and problem-solving skills combined with a positive attitude and eagerness to learn. Looking to contribute effectively to a growth-oriented organization while building a successful professional career.

Executive – Operations / Customer Service Representative - Q Conect Business Solutions Ltd.

(2022-03 - 2022-09)

• Delivered professional customer support by resolving customer queries and ensuring high customer satisfaction.
• Managed customer interactions through phone and digital communication channels with accuracy and professionalism.
• Maintained detailed customer records and processed service requests in accordance with company policies.
• Collaborated with cross-functional teams to resolve customer issues efficiently and meet service-level targets.
• Demonstrated strong communication, problem-solving, and time management skills in a fast-paced environment.

Sales Promoter - Rekrut India Pvt. Ltd. (Deputed to SKYY Deserts Pvt. Ltd.)

• Promoted products and engaged customers to increase sales and brand awareness.
• Assisted customers in selecting products based on their requirements.
• Maintained product displays and ensured a positive in-store customer experience.
• Worked towards achieving daily and monthly sales targets while providing excellent customer service.

B.M.S - Bachelor of Management Studies - Mumbai University (2025)

HSC - Maharashtra Board HSC – MS College (2020)

SSC - Maharashtra Board SSC – Sumaiya High School (2018)