Shaikh Rizwana

Travel and Ticketing Professional with over 10 years of experience in domestic and international ticketing, corporate travel, and customer service. Skilled in itinerary management, customer support, airline coordination, and problem-solving. Committed to delivering exceptional customer experiences and seeking to contribute expertise as a Customer Service Agent with a leading 5-star airline.

SR. TRAVEL CUSTOMER SERVICE EXECUTIVE - Technomine Bpo Private Limited. - Ahmedabad, India

(2026-07)

• Managed inbound and outbound calls, addressing customer queries with accurate, professional communication.
• Recorded client information and service details in CRM systems with strong attention to accuracy.
• Resolved routine complaints by following company procedures and escalating complex cases promptly.
• Maintained email correspondence, and documented follow-up actions for timely case closure.
• Achieved company growth by implementing strategic marketing plans and business development initiatives.

Corporate Travel Consultant - All4Season - Ahmadabad

(2026-01 - 2026-06)

• Communicated with airlines and vendors to confirm availability and secure travel arrangements.
• Advised clients on travel planning, foreign currency, and international trip arrangements.
• Handled customer inquiries promptly via phone, email, and in-person.
• Assisted in itinerary changes and cancellations while maintaining high service standards.

Travel Consultant - E-Trav Tech Limited - Ahmedabad, India

(2023-05 - 2025-12)

• Coordinated visa, insurance, and travel document requirements to support smooth trip preparation.
• Processed bookings, changes, and cancellations using reservation systems with accuracy and attention to detail.
• Resolved itinerary disruptions by rebooking services and communicating updated travel arrangements promptly.

Travel Consultant - Riya Travel - Ahmedabad, India

(2021-11 - 2025-08)

• Recommended cost-effective travel solutions while maintaining high service quality and customer satisfaction.
• Maintained accurate client records, booking details, and travel arrangements across travel management systems.
• Communicated with airlines, hotels, and vendors to confirm availability and secure travel arrangements.
• Advised clients on travel planning, foreign currency, and international trip arrangements.
• Handled customer inquiries promptly via phone, email, and in-person
• Assisted in itinerary changes and cancellations while maintaining high service standards.

Ticketing Counter Staff - Akbar Travels India Pvt.LTD - Ahmedabad, India

(2014-02 - 2020-03)

• Managed walk-in customer inquiries and provided accurate travel, fare, and itinerary information.
• Managed domestic and international ticketing, including corporate accounts.
• Coordinated domestic and international flight bookings and travel arrangements.
• Communicated with clients to gather travel preferences, schedules, and policy requirements
• Managed itinerary changes and last-minute rebooking with accurate confirmation updates
• Advised travellers on visa requirements, baggage rules, and travel restrictions
• Ensured prompt response to travel inquiries through organized scheduling and follow-up
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travellers.