Customer Relations Manager (CRM) at AVIOR ENTERPRISES (2025-10 – Present)
- Preparing Agreement, Demand, NOC.
- Responsible for Collections from all projects
- Coordinating with Bankers for loan Disbursements & Legal department.
- Checking all due are clear before the Possession hand over, Preparing for Society formation
- Communicating courteously with customers by telephone, email, letter and face to face
- Finding ways to measure customer satisfaction and improve services.
- keeping accurate records of discussions or correspondence with customers
Sr. CRM Executive at VTP REALTY (2023-10 – 2025-09)
Working as CRM I was able to guide customers to complete the process from registration till possession of flat.
- Scheduling registration of flat with co-ordination with customer.
- Collection as per slab completion
- coordinate and communicate with other departments to ensure good customer service.
- Responsible for MIS
- Monitoring all documents. & Timely customer query resolution
- Providing updates to customer regarding work progress report.
- Managing customers' queries related to Flat Purchase, Construction progress, Payment Structure
- Interact with customers and make follow up calls in order to collect the amounts due.
- Follow up with Bank fund release against the milestone achieved.
- Constant follow up emails for those customers who are delaying agreements and loan processing
- Attending the meetings and business conferences with prospective clients
- Proper coordination with team members & various departments.
- Loan processing
- Making sure that pending queries and complaints will be resolved within TAT.
- Monitoring all documents. Taking care of possession
- Taking daily checking process of the premises & Timely customer query resolution
Sr. CRM Executive at CALYX GROUP OF COMPANIES (2021-12 – 2023-10)
- Preparing Agreement, Demand, NOC.
- Responsible for Collections from all projects
- Coordinating with Bankers for loan Disbursements & Legal department.
- Checking all due are clear before the Possession hand over, Preparing for Society formation
- Communicating courteously with customers by telephone, email, letter and face to face
- Finding ways to measure customer satisfaction and improve services.
- keeping accurate records of discussions or correspondence with customers
Customer Relations Manager (CRM) at SUKHWANI LIFE SPACES (2015-07 – 2021-11)
- Preparing Agreement, Demand, NOC.
- Responsible for Collections from all projects
- Coordinating with Bankers for loan Disbursements & Legal department.
- Preparing Possession Agreement, Parking Allotment Letter, Checking all due are clear before the Possession hand over, Preparing for Society formation
- Communicating courteously with customers by telephone, email, letter and face to face
- Handling customer complaints or any problems, such as a society maintenance or internal work
- Finding ways to measure customer satisfaction and improve services.
- Keeping accurate records of discussions or correspondence with customers
- Meeting with other managers to discuss possible improvements to customer service.
Executive (Sales/Marketing & CRM) at NAMRATA GROUP (2010-05 – 2015-07)
Process Executive at INFOSYS BPO LTD (2008-04 – 2009-11)
- In Process executive to full feel the customer's requirements of access, connection & bearer.
- In bound calls handle solve the queries of technician.
- Each order services, request including logging processing & process chasing queries, adhering to agreed key performance indicators, service level agreement & quality, standards to maximize customer's satisfaction.
- Monitoring the changing needs of the service & giving feed back to team coach.
- Monitoring the changing needs of the services for improvement & make recommendation for service, improvement & implementing.
