Senior Engineer and Team Lead for Cisco Unified Communications Team at Ares Management (2019-07 – 2026-05)
- Installing and configuring CUCM, CUC and UCCX all versions till 12.x and Voice Gateways and Cubes
- Strong hands-on experience on TMS and Video Endpoints, Zoom
- Implementation and troubleshooting of voice protocols H.323 and SIP
- Thorough understanding of CUCM, Unity and UCCX features
- Strong hands-on experience on UCCX call flows, troubleshooting and new implementation
- Cisco Unity Connection handlers and holiday schedules and other Unity features
- Configuration of dial-peers POTS/VOIP and planning a complete dial plan for new sites and revamping old ones
- Configuration of dial-plans with digit manipulation, caller-id manipulation, translational rules and profiles and testing
- Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary
- L3 Support for clusters spread globally
- Additional site integration in an existing network to get VoIP and call center connectivity
- Designed call flow for new call center setups for newly acquired business
- Worked on third-party integrations for recording solutions like AQM
- Scripting changes in UCCX for call flow changes and time-of-day routings
- Worked on Cisco Unity Connection handlers and holiday schedules and other Unity features
- Adding gateway configurations for replacing PRIs to SIP
- Planned DSP resources for a site increasing its capacity
- Prepared implementation plans (MOP) and change management process to drive them to completion
- Drive incident calls and represent in management calls due to strong verbal and written communication
Senior Consultant at Capgemini Technologies Services India Limited (2016-09 – 2019-07)
Systems Engineer at L&T (2015-03 – 2016-09)
Voice Engineer at Virtela India Private Limited (NTT) (2011-03 – 2014-12)
