Shajar Santosh

Senior hospitality professional with 31 years of extensive experience across hotels, resorts, restaurants, and food production units. Proven track record in operations management, guest satisfaction, staff leadership, administration, and profitability control. Experienced in handling properties independently as General Manager / Resort Manager with strong people-management and service excellence focus.

General Manager - Hotel Harmony (Resort) - Alibaug

(2025-07 - 2025-12)

• Overall responsibility for complete resort operations
• Managed front office, housekeeping, F&B, maintenance, and security
• Ensured high guest satisfaction and repeat business
• Controlled expenses and improved operational efficiency

General Manager - Hotel Sai Sahara - Mumbai Goa Highway (Pen)

(2025-01 - 2025-06)

• Full responsibility for smooth day-to-day hotel operations
• Ensuring excellent guest experience from arrival to departure
• Recruitment, training, scheduling, and performance management of staff
• Preparing and controlling budgets and operational expenses

General Manager - Hotel Gurukrupa Residency (Resort) - Kalyan–Murbad Highway, Bapsai

(2022 - 2024)

• Overall responsibility for complete resort operations
• Managed front office, housekeeping, F&B, maintenance, and security
• Ensured high guest satisfaction and repeat business
• Controlled expenses and improved operational efficiency

Production Officer - Taj Frozen Food India Ltd - Jejuri

(2020 - 2022)

• Supervised daily food production activities
• Ensured quality control, hygiene, and safety compliance
• Coordinated with teams to meet production targets

Manager - Royal Challenge - Thane (West)

(2004 - 2018)

• Long-term leadership role managing restaurant operations
• Staff supervision, vendor coordination, billing & administration
• Maintained service quality and customer satisfaction
• Successfully handled operations for 14 years

Resort Manager - Hotel Swim An Smile (Resort) - VKI Area, Jaipur (Rajasthan)

(2001 - 2003)

• End-to-end responsibility of resort operations
• Guest handling, staff scheduling, and maintenance coordination

Manager - Trupti Garden & Restaurant - Wardha Road, Nagpur

(2001 - 2003)

• Daily restaurant operations and staff management
• Customer service, billing, and vendor handling

Restaurant Manager - Hotel Kundan Plaza (3-Star) - Chandrapur

(2000 - 2001)

• Complete responsibility of restaurant operations
• Inventory management and staff supervision

Captain - Hotel Sea Queen (3-Star) - Colva Beach, Goa

(1997 - 1998)

• Managed restaurant floor operations
• Ensured service standards and guest satisfaction

Captain - Hotel Windsor Castle (4-Star) - Aurangabad

(1997 - 1998)

• Supervised service staff and daily restaurant activities

Management Trainee - Hotel Jagsons Regency (5-Star) - Wardha Road, Nagpur

(1994 - 1997)

• Training across hotel operations and departments
• Assisted senior management in daily functions

Bachelor of Arts