Shaji Kumar MV
Corporate General Manager
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About
Dynamic hospitality professional with over 25 years of progressive experience in hotel operations, food & beverage management, and corporate leadership. Currently serving as Corporate General Manager overseeing 7 classified star hotels under the Prasanth Group. Proven expertise in strategic planning, revenue optimization, operational excellence, guest satisfaction, and team leadership. Strong background in financial management, cost control, and business expansion aligned with market trends.
Experience
Corporate General Manager at Prasanth Group of Hotels (2022-03 – Present)
Overseeing 7 classified star hotels
- Lead corporate-level operations across multiple properties.
- Develop and implement business strategies aligned with market trends.
- Drive revenue growth through promotional and operational initiatives.
- Optimize administrative and operational processes for efficiency.
- Monitor financial performance and initiate corrective measures.
- Recruit, train, and mentor senior management and operational staff.
- Reduce operational costs through effective resource allocation and waste control.
- Ensure consistent brand standards and guest satisfaction across all properties.
General Manager at Hotel Prasanth (2018-01 – 2022-02)
- Directed complete hotel operations ensuring profitability and service excellence.
- Improved operational efficiency through structured performance monitoring.
- Managed budgeting, forecasting, and financial reporting.
- Strengthened team performance through structured training and goal setting.
General Manager at Hotel Maurya Rajadhani (2015-09 – 2018-01)
- Ensured consistent guest satisfaction and operational excellence.
- Analyzed financial reports and implemented corrective strategies.
- Executed marketing and sales initiatives exceeding business targets.
- Maintained effective cross-departmental communication systems.
F&B Manager at Hotel Maurya Rajadhani (2008-08 – 2015-09)
- Managed all Food & Beverage outlets.
- Controlled F&B costs and inventory management systems.
- Supervised daily operations and service quality standards.
- Coordinated staffing requirements and departmental operations.
Assistant F&B Manager at The Travancore Heritage Resort (2007-11 – 2008-07)
- Assisted in managing F&B outlets and ensuring smooth operations.
- Supervised staff performance and conducted daily briefings.
- Managed monthly inventories and procurement processes.
Assistant Manager at Hotel Refad Palace (2004-04 – 2007-11)
- Managed guest relations and service standards.
- Conducted employee orientation and performance appraisals.
- Coordinated with production and service departments.
Restaurant Supervisor at S.S. Danah Restaurant (2000-04 – 2004-03)
- Conducted daily service briefings.
- Managed inventory control and handled guest complaints.
Management Trainee at Hotel Horizon (1998-06 – 1999-09)
Education
Bachelor of Hotel Management (BHM) – Mangalore University (1995 – 1998)
MBA in Human Resource Management – Madurai Kamaraj University
