Shakeer Samad

Property management and Facilities

Hussain Shakeer Samad 

Krishna Teacher Society. LIG colony;

Kurla-West, Mumbai – 070 INDIA

1. OBJECTIVE

Feb 2011 – April 2023Housing and Facility OfficerAmerican University of DubaiOct 2010 – Feb 2011Officer Facilities-Soft ServicesK Raheja Corp, MumbaiJan2010 – Oct 2010Property ManagerRupani Developer, MumbaiMay’08 – Oct 09Asst. Manager-FacilitiesNeptune Construction, MumbaiMay’06 – March 08Facility InchargeEbrahim K Kanoo B.S.C, BahrainOct’03 – May’06Estate ExecutiveTata Housing Ltd, Mumbai

1. CAREER PROFILE

• More than 21 years of experience in managing Administration & General Facilities of various properties with following streams – Hostels, Clubs, Elite Residential, & integrated residential township.
• An entrepreneurial, competent, enthusiastic, and accomplished supervisory with a proven record of results in diverse business & organizational conditions.

1. COMPETENCY

• Facility Management: Estate management, Property takes care Live-In position 24 /7 inside the compound
• Managing facilities in the organization, including Office Infrastructure, Building, Cafeteria /Canteen, House Keeping, Security, Transportation, Purchases and Inventory Management.
• Marketing and Sales: Marketing and sales of residential units, possession and maintenance until society formation, condominium, attend society meetings, draft agenda, record minutes of meetings, prepare AGM. 
• Tenants Management: Tenant Profile, Meet, Finalization, Induction Program. 
• Soft Services Management: Security, Housekeeping, Landscaping, Club management - System and process, CCTV System, Access control, Using of Cleaning Agents, Machinery, and Tools pertaining to housekeeping.
• Residents Engagement- Conducting Community Events/functions, participate in family parties and venues. 
• Assist in formation of cooperative housing societies under by-laws of building or manage them under condominium.

· Maintaining records of properties used by the company, including room inventory and contract renewal of staff accommodations, hotels, and villas

· Arranging accommodation for new joiners and making changes in staff allocation when needed

· Preparing and handing over welcome kits for new joiners

· Conducting orientation for new joiners in accommodations

· Creating necessary policy, procedures, and forms

· Responding to staff queries and resolving issues, if any, on daily basis

· Scanning property market and finding properties needed for the company as per given specifications and budget

· Releasing regular communications to update staff about changes in rules and policies

OVERALL WORK EXPERIENCE & ACCOUNTABILITIES

Feb 2011 – April 2023 LIVE-IN Housing and Facility Officer (American University of Dubai) 

· Total supervision for room allocation to the resident, civil contractors’ work at site according to layout plan, AMC renewals for all the vendors such as pest control, elevator Co, cleaning, garden and landscaping works.

· Conduct regular inspections of the resident housing facility and student units; identify problem areas and enlist means to correct. Report, track and follow up on maintenance issues with appropriate technical facility team and vendors, maintenance and cleaning staff. Work the round the clock 24/7 with the resident.

· Coordinate with outside vendors to ensure all repairs and maintenance issues are completed in a timely manner, draft Notices to notify all resident for pest control, fire mock drill

· Keep Premises Clean, Hygienic and Spacious while maintaining their records, attendances.

· Coordinate resident student’s check-in, check-out, and room changes, including assessing damage charges and processing paperwork in a timely manner.

· Respond to emergency and crisis situations, and make appropriate referrals as needed.

· Provide coverage of resident housing facility during off-hours and weekends.

· Serve as primary contact officer for residents conduct issues in housing. Administer and implement housing policies and procedures. Ensure that appropriate sanctions are carried out in a timely manner. Maintain accurate resident conduct records.

· Supervise, train and evaluate Resident staff. Develop and advise student hall council. Provide direction and coordination for all Housing community development activities.

· Work under Student Affairs department and ensure students adhere by the hostels rules and regulations laid down by the Student Affairs Committee.

· Possession of Housing Units, handing-over of residentials flats to the tenants and record the assets for any damages before possession.

· Inspect the flats for any leakages, seepages and ensure there is no water leak from the ducts and overhead tanks, verify the Air-Conditioner are working according to their temperature settings,

Oct 2010 – Feb 2011 Officer Facilities-Soft Services K Raheja Corp Mumbai - Resident coordinator and maintenance of companies’ property. 

• Maintenance of common facilities, garden, roads, commercial center, club house.
• Overseas the billing and payments of vendors and temporary staff
• Interact with govt authorities for bills and payment
• Coordinate for flats handing over and takeover from projects and client’s side
• Prepare checklist for the Housekeeping and Technicians
• Monitor PMS (Preventive Maintenance Schedule) and AMC for common facilities
• Allocate jobs to the Housekeeping and Civil staff working at site.
• Attend Society meetings, record minutes and proposed to the developers regarding society requirements
• Possession of Housing Units, handing-over of residentials flats to the tenants and record the assets for any damages before possession
• Inspect the flats for any leakages, seepages and ensure there is no water leak from the ducts and overhead tanks, verify the Air-Conditioner are working according to their temperature settings,

Jan2010–Oct 2010 Property Manager Rupani Developers Mumbai 

• Marketing of companies’ property residential and commercial, taking care of the residence, negotiation with the client and brokers,
• Property Management, coordination of AMC vendors and maintenance of these properties. - Coordinate between Facilities Mgmt. Construction Mgmt. Customer Care and the clients, to ensure a smooth handover of each residential and commercial properties
• Ensure to facilitate the internal and external quality inspection processes, from the perspective of the customer based on the snag list.
• Marketing of vacant flats to the tenants, assist in shifting, allocation of parking units and servant quarters.
• Revenue generation from allied properties of the high-end family by renting their exclusive fully furnished apartments and commercial centers, worked as business support manager to the Managing Director.
• Organize parties, event and family get together, manage events, catering and housekeeping services.

May’08 – Oct 09 Asst. Manager-Facilities Neptune Construction, Mumbai 

• As an Asst. Manager–Resident, on site coordination between the General Manager-Engg, Projects Dept, Marketing & Property Management Company outsourced by the mgmt.
• Coordinate and manage service provider & ensure maintenance is undertaken as per the standard with contract and frequencies.
• Maintaining good relation with flat owners, tenant and assisting them wherever required
• Inspects maintenance / work for proper completion and follow up of remedial works snagging and outstanding items on preparation for handover.
• Undertakes plan review for capital improvement projects and interacts with contractors & consultants. - Inspect works in progress and upon completion that projects are completed in compliance with codes, specifications standards, work orders and time schedules.
• Recording the asset in the property and carry out periodic inspection of the property as per the standard before takeover and maintain them till society formation.
• Maintaining property such as Security, Gardening, Housekeeping, Car Park, Club House booking for parties & function.

May’06 – March’ 08 Facility Incharge Ebrahim K Kanoo B.S.C Bahrain - One of the Premier Multi Storey Property comprising of Luxury Apartments, Villas, Business Centre and Club House.

Handling the entire gamut of Property and Management operations including administration of: - Club House including Squash Court, Gym, Steam Sauna, Billiards, Children’s Aqua Park, Swimming Pool, and Massage Centre. - The Premises for any defects and implementing EHS for Safety and Security of tenants and property which includes CCTV, Access Control System, Door Intercom and Fire Fighting System.

Supervising service contract personnel activities and contractor activities pertaining to tenant’s availability and convenience;

Receiving, maintaining, archiving & bifurcating all AS-BUILT drawings, documents & license related to project.

Handling marketing & sales of the flats & commercial premises to the clients.

Taking over the property (Villas, Flats & Commercial Establishment) from the Engineering (Project Dept.) after completion with respect to all the standards such as Civil, Electromechanical, Safety & Security terms.

Assist in handling complete Facilities & Infrastructure set up of company staff accommodation with transportation facilities for the labors

Ensure that company employment, hiring, promotion, compensation, performance appraisals, and termination & disciplinary policies and procedures are executed in a fair and equitable manner and in compliance with labor law

Oct’03 – May’06 Estate Executive Tata Housing Ltd Mumbai 

Interfacing with the following: Govt. Authorities in terms of outgoings such as Property Tax, Water Tax Municipal Assessment and further correspondence with the Dept. Customers with respect to sales of apartments in absence of the Marketing Executive.

Following up with AMC Contractors for the rectification work and handling the residence grievances in the complex.

Getting the Quotation for various civil related work and variations approved from the corporate office and conducting inspection for the work carried out by the contractors.

Attending to clients when they visit the site to see the flats enquiries, assist the sales staff & coordinate for follow-up, price negotiations, handing over possession, market survey & coordinating with various departments.

Effectively handled 5 Residential 14 Storey Tower including Housekeeping, Security, Club House, Gym, Swimming Pool, Plumbing, Electrical, Fire-Fighting System, S.T.P Plant and other essential facilities

PREVIOUS ASSIGNMENT

Nov 2002 – Oct 2003 Maintenance Supervisor Llyod’s Realty and Developers Pvt Ltd, Mumbai.

May’2000 – Aug’2002 Customer Service Assistant ENOC Dubai- UAE

April ‘97 – April’00 Facility Supervisor Standard Chartered Bank Mumbai

1. PROFESSIONAL QUALIFICATIONS & TRAINING RECEIVED

• Diploma in Health and Sanitation from All India Institute of Local Self-Govt Mumbai, India
• First-Aid Certificate from Emirates Red Crescent Society, Dubai
• First-Aid and CPR Certificate from Speedway Safety Institute, Dubai 

1. PROFICIENCY IN LANGUAGES

1. PERSONAL DETAILS

Passport Number - Z 2506677

Nationality - Indian

Date of Birth – 27th April 1972

Health Status – Excellent

UAE Driving License – Incomplete

1. EDUCATIONAL QUALIFICATION

1. ACHIEVEMENTS & OTHERS

• Honored with a letter of Appreciation for being team-member “Dubai Shopping Festival” by Emirates National Oil Company a fully owned subsidy by Government of UAE.
• Honored with a letter of Appreciation for Honesty and Integrity displayed in job by Emirates National Oil Company a fully owned subsidy by Government of UAE.
• Honored with a letter of Appreciation in workplace from Ras-Al-Khaimah Education Department a fully owned subsidy by Government of Ras-Al-Khaimah UAE.

BCOM and Diploma in Housekeeping