Shakshi Dhyani

High-performing EdTech Sales Professional with 3+ years of experience in lead conversion, revenue generation, and student counseling. Proven track record of achieving 100–120% sales targets, handling high-volume lead pipelines, and driving enrollments through consultative selling and relationship management

Senior Business Development Consultant - Henry Harvin Education

(2024-06 - 2026-03)

• Achieved 100–120% monthly sales targets consistently through effective counseling and conversion strategies.
• Handled 80–100+ calls/day with strong conversion outcomes
• Managed end-to-end sales cycle (lead qualification → counseling → closure)
• Improved lead conversion rate through structured follow-up strategy
• Maintained and optimized CRM pipelines (Zoho, Salesforce)
• Explained application process, eligibility, fee structure, and program benefits to 80–100+ prospects daily, ensuring clarity and engagement.
• Converted 25–35% of qualified leads into enrollments through consultative selling and objection handling.
• Generated consistent contribution towards ₹10 lakh monthly revenue
• Maintained 2.30 hours daily talk time while ensuring high-quality interactions and follow-ups
• Improved learner retention by ~20% through proactive engagement and relationship management
• Recognized as Weekly Top Performer (multiple times) for exceeding conversion and revenue targets

Sales & Collection Executive - Vidya Mandir Classes (VMC)

(2023-01 - 2024-03)

• Counseled IIT-JEE and NEET aspirants regarding academic programs, fee structure, admissions, and career pathways. Managed the complete sales cycle, including lead qualification, need analysis, follow-ups, objection handling, and successful admission closures.
• Maintained strong CRM hygiene, lead updates, call notes, and follow-up pipelines.
• Consistently worked on lead conversion and revenue generation targets through consultative B2C sales approaches.
• Handled fee collection, payment follow-ups, retention, refund, and learner support cases with high customer satisfaction.
• Deliver a positive, trustworthy counselling experience.
• Guided 2000+ learners across competitive exam and professional programs.
• Coordinated with internal teams for smooth onboarding, batch allocation, and learner journey management.
• Built strong relationships with students and parents, ensuring trust-based selling and long-term retention.
• Upsold relevant academic programs and add-on services based on learner requirements.
• Received appreciation letters, performance incentives, and Amazon vouchers for excellent sales performance and learner support.

Tele Sales Intern – Public Speaking Program - Planet Spark

(2021-02 - 2021-07)

• Connected with parents and learners to explain public speaking and communication programs.
• Performed outbound calling, lead nurturing, and trial class conversions.
• Maintained daily productivity, talk-time, and follow-up targets
• Coordinated with counseling and operations teams for seamless onboarding after successful conversions.
• Maintained strong customer relationships to support retention and repeat enrollments.

ISC – Indian School Certificate - Morden Academy Senior Secondary School (2018)

Bachelor of Arts - University of Delhi (2021)