IT – Facility, Network, & System Management
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An astute & competent IT professional with over 1 decade of rich & extensive experience in IT Facility Management, Network Management, System Administration, Video Conference & Desktop Support, Incident Management, Security Solutions, Relationship Management, Liaising & Coordination, and Team Management. Working with Akal Information System Ltd. as L1 / L2 Network Field Support Engineer with experience in Network security, Firewall, DNS, and DHCP Network Infrastructure. Hands-on experience in setting up network devices.
Well versed in providing 1st level network monitoring; tracking connectivity & troubleshooting. Deft in examining basic fault finding, and fault escalation; adroit in monitoring ticket queues & resolving issues within defined SLA. Track record of delivering results within deadlines.
Experience in handling basic, complex, and advanced problems; tackling highly technical or specialised issues, such as collaborating with product development or engineering teams. Qualified with MCA, and M.Sc. (IT). Excellent decision making, analytical, problem solving, communication, interpersonal, coaching, and mentoring ability.
L1 / L2 Network Field Support Engineer at Akal Information System Ltd. (2024-08 – Present)
Resolve incidents as per given SLA. Keep an organisation's computer network up to date, and ensure it runs smoothly. Contribute in network team, and monitor network components LAN & WAN; also provide security solutions.
Network Engineer at Ebixcash Mobility Software India Ltd (2023-02 – 2024-07)
Network Engineer at Wipro Technologies (2012-05 – 2023-01)
Network Engineer at 3i - Infotch Limited (2009-08 – 2012-02)
MCA in Master of Computer Applications – Jaipur National University (2019)
M.Sc. in IT – Rajasthan University, Jaipur (2009)
