Shalini Janakiraman

Results-driven PMO Operations Manager with over 15 years of progressive experience in portfolio governance, resource management, and operational excellence. Demonstrated success in improving workforce utilization by 15–20% through strategic planning, demand forecasting, and stakeholder collaboration. Expertise in PMO governance frameworks, capacity planning, KPI design, and cross-functional alignment, with a passion for driving efficiency, compliance, and continuous improvement across large-scale organizations.

Manager – PMO Operations - HCL Technologies

(2023-06)

• Lead PMO governance and operations managing a large-scale resource portfolio, ensuring alignment with business priorities and delivery goals.
• Drove portfolio planning, demand management, and workforce strategy, increasing resource utilization by ~15–20%.
• Act as a strategic partner to senior stakeholders, enabling data-driven decision-making through dashboards and MIS reporting.
• Established and enforced PMO frameworks, KPIs, and compliance controls, ensuring adherence across project lifecycle activities.
• Manage end-to-end workforce lifecycle including onboarding, redeployment, transfers (20+ monthly), and attrition tracking.
• Collaborate with HR and business teams to initiate and fulfill demand (30–40 requests per cycle), improving turnaround time.
• Ensure project code governance (creation, validation, expiration) with 100% compliance adherence.
• Drive process standardization and continuous improvement initiatives, enhancing operational efficiency.
• Supported business continuity planning through proactive tracking of capacity, leaves, and resource risks to mitigate disruptions.

Business Process Lead (Transition & Operations) - Tata Consultancy Services (TCS)

(2009-11 - 2023-06)

• Led end-to-end service delivery and process governance for large-scale operations across global clients.
• Played a key role in transition and migration programs, ensuring smooth knowledge transfer and minimal business disruption.
• Coordinated cross-functional teams to plan and execute transitions, facilitating onboarding, training, and readiness tracking.
• Established process frameworks and SOPs to support post-transition stability and scalability.
• Delivered performance insights, dashboards, and reports to leadership for strategic decision-making.
• Conducted training and mentoring sessions to enable process adoption across global teams.
• Drove continuous improvement initiatives to streamline workflows and optimize turnaround time.

Procurement Associate - Hewlett-Packard (HP)

(2006-08 - 2009-11)

• Coordinated procurement lifecycle, streamlining vendor management, logistics, and inventory planning.
• Monitored adherence to procurement policies and operational controls, mitigating compliance risks.
• Addressed order and invoice discrepancies through cross-functional collaboration, enhancing resolution efficiency.
• Prepared procurement reports and analysis for management review.

Customer Support Executive - Infovision

(2006-02 - 2006-08)

• Resolved customer queries promptly, enhancing service quality and customer satisfaction.
• Maintained accurate records and collaborated with internal teams to facilitate swift issue resolution.
• Assisted customers with inquiries and resolved issues promptly.
• Provided product knowledge to enhance customer understanding and satisfaction.
• Processed orders and managed customer accounts efficiently.

MBA - Human Resource Management - IGNOU, New Delhi (2010)

Bachelor of Science - Chemistry - Chennai (2005)