Shalmoli Roy choudhury

Senior Career Coach with 9+ years of experience, 5+ years experience at upGrad driving learner success across Software Development, Data Science, and Machine Learning & AI programs. Expertise in coaching learners through every stage of their career journey—from onboarding and career planning to resume optimization, LinkedIn branding, interview preparation, salary negotiation, and successful job transitions. Adept at identifying career aspirations and skill gaps, delivering personalized coaching, resolving learner escalations, conducting webinars, developing career resources, and collaborating with cross-functional teams to enhance learner outcomes.

Recognized for consistently achieving transition targets, maintaining high learner satisfaction, and delivering an exceptional coaching experience through strong stakeholder management, analytical thinking, and a learner-first approach

Senior Associate-Career Coaching - Upgrad Education Pvt. Ltd.

(2021-09)

• Coached 2,000+ learners across Software Development, Data Science, and ML/AI programs, enabling successful career transitions.
• Delivered 3000+ hours of personalized 1:1 career coaching sessions to DSML learners with an average feedback score of 4.8/5
• Identified learner skill gaps and developed tailored career action plans aligned with industry requirements.
• Consistently exceeded quarterly transition targets, facilitating average of 20+ successful learner transitions per quarter.
• Received 45+ learner testimonials and recognitions every quarter for coaching excellence and learner impact and maintained NPS of 45 through a learner-centric coaching approach.
• Facilitated successful career transitions for learners with extended career breaks, industry leaders, and professionals pivoting into their desired roles and domains.
• Created interview preparation resources and delivered career-focused webinars for learners.
• Allocated work within the team and supported day-to-day operational activities.
• Recognized as a Star Performer for consistently delivering outstanding learner outcomes.

Assistant Manager - Infoedge India Pvt. Ltd. - NOIDA

(2017-12 - 2021-08)

• Onboarded and mentored 20+ new team members, accelerating ramp-up and ensuring consistent quality standards
• Created 1,000+ ATS-friendly technical resumes across diverse industries, consistently meeting client expectations and quality benchmarks
• Consistently exceeded individual performance targets throughout tenure while driving process improvements through customer feedback and operational insights.
• Maintained a 100% Customer Satisfaction (CSAT) score and a zero-escalation record throughout the role
• Recognized with multiple performance awards for consistently delivering exceptional customer experience, quality, and operational excellence

Associate - IDS Infotech - NOIDA

(2016-12 - 2017-11)

• Conducted content indexing and data extraction with a focus on maintaining high accuracy and meeting strict deadlines.
• Achieved 100% quality scores and consistently exceeded performance targets

Master of Business Administration - Liverpool Business School (2024-07)

Master of Science - Birla Institute of Technology, Mesra (2016-07)

Bachelor of Science - Utkal University (2016-07)