Product Manager at IIFL Finance Ltd. (2026-02 – Present)
Customer-Facing Products
- Own the business side of the DSA Partner App revamp - shaping requirements, planning the rollout, and building out an adoption strategy so partners actually use it.
- Track delivery and manage business updates for the Loans App and website revamp, a customer-facing lending platform, keeping close tabs on features and open issues with the tech team.
- Handle business-side coordination for the Customer Assist Bot and SBL Bot, two customer-facing support bots, staying on top of delivery progress and flagging issues early.
Product Manager at IIFL Finance Ltd. (2026-02 – Present)
Internal / Employee-Facing Products
- Leading the business rollout of a new CRM for internal sales and relationship teams - from defining requirements through to training and change management so people actually adopt it.
- Own the Humanoid Orchestration initiative end to end, an internal process-automation project spanning requirement definition, stakeholder buy-in, and employee rollout.
- Responsible for rolling out DPDP compliance workflows across the business, working with legal, compliance, and tech to keep customer data protected.
Solutions Specialist at IIFL Finance Ltd. (2025-11 – 2026-02)
- Supported CRM and digital platform initiatives before moving into product ownership, mainly gathering requirements and keeping business and tech aligned.
Senior Product Manager at ICICI Lombard GIC Ltd. (2023-06 – 2025-11)
- Led a full redesign of the Dynamics 365 CRM used by the Corporate Solutions Group, making it easier to use and better aligned with what sales teams actually needed.
- Built out the product roadmap based on user feedback and business priorities, and set up post-launch QA to catch issues early.
- Fixed up the quoting and policy-booking process under MyRA Operations, which took quote-to-policy conversion from 2% to 6%.
- Built training and onboarding programs that got more people using the CRM and cut down on support tickets.
Associate Executive - CRM at Ingram Micro India Pvt. Ltd. (2021-01 – 2023-06)
- Managed IM360, the company's Dynamics 365 CRM - ran UAT, regression testing, and internal audits, and trained 750+ employees on it.
- Led the RenewVue project as Workstream Lead, coordinating 9 vendor teams and keeping delivery on schedule and within SLA.
Deputy Manager - Sales at Ingram Micro India Pvt. Ltd. (2019-06 – 2020-12)
- Ran the Microsoft Cloud portfolio for Mumbai, growing market share to 30% and delivering 65% YoY revenue growth while training 200+ channel partners.
