Shambhawi Singh

Passionate Expert Counselor with strengths in guiding students through the admissions process. Achieved over 100 successful admissions while consistently exceeding sales targets. Committed to fostering students growth and providing exceptional support throughout their educational journey.

Expert Counsellor at upGrad Study Abroad (2024-02 – Present)

Dedicated and experienced Student Counselor with over 5 years of experience in Sales. (EdTech for International students - UG and PG courses in AI, IT, Data Science, and Management), customer support, verification and collections. Skilled in counseling students, guiding them through the admission process, and converting leads through clear communication and regular followups. Experienced in handling students queries, resolving concerns, and maintaining accurate records.

Comfortable with voice processes, documentation, and working in target-driven environments. Overachieved targets with maximum admissions in entire study abroad vertical from past 2 years maintained consistency. Received appraisal 3 times for the highest revenue 1Cr+ and 100+ admissions.

Promoted to G3.

• Counselled over 500 students in their study abroad dream.
• Assisted MS/MBA/PhD aspirants in the university shortlisting and course selection by evaluating their overall profile.
• Assisted students in loan process, visa communication, I20, visa application process and prepared them.
• Guided students in drafting their SOPs, LORs, Essays and Resumes from the scratch.
• End to end loan process, disbursement, eligibility check, KYC with FIBE and Northern Arc.

Senior Program Manager at Intellipaat (2023-04 – 2024-02)

• Delivered exceptional customer service to enhance overall satisfaction and foster loyalty.
• Assisted working professionals with MBA and upskilling courses.
• Provided guidance on application processes and requirements.
• Facilitated communication between candidates and educational institutions.

Senior Admission Counselor at Vedantu (2022-01 – 2023-05)

• Promoted to Senior Admission Counselor, overseeing recruitment strategies and enhancing applicant engagement.
• Achieved highest Admission across India with performance appraisal in March 2022.

Account Executive at Cloud 9 Hospital Cryoviva Pvt. Ltd. (2021-05 – 2022-01)

• Supported key account management by engaging expecting mothers regarding stem cell preservation.
• Facilitated discussions in operational theatre to promote awareness of stem cell benefits.
• Assisted in achieving sales targets through effective communication and relationship building.
• Maintained accurate records of client interaction and transactions.
• Collaborated with healthcare teams to optimise service delivery.

MTech in Biotechnology – RV College Of Engineering

BTech in Biotechnology – RV College Of Engineering