Shamila Shams

Dedicated and experienced customer service and telecalling professional with 1 year of Customer Care Executive experience, along with additional experience in telecalling/sales support and customer enrollment. Experienced in customer communication, follow-up, data handling and working with customers in Malayalam. Seeking a suitable Customer Support, Customer Care or Telecalling opportunity.

Customer Care Executive at Northern IT Services

1 Year

• Handled customer calls and follow-ups in Malayalam.
• Updated and maintained customer records using CRM software.
• Assisted customers and handled basic queries professionally.
• Maintained call status updates and customer information accurately.

Telecalling / Sales Support at Faths Lights (Manufacturing Company)

5 Months

• Worked in a commission-based telecalling/sales support role.
• Contacted customers/leads and explained products and services.
• Followed up with interested customers and supported the sales process.
• Developed practical experience in customer communication and telecalling.

Customer Enrollment / Telecalling at Niyans

3 Months

• Communicated with interested people regarding skill-training and work opportunities.
• Helped people understand and join training related to embroidery, stitching, Aari work and other handicraft skills.
• Handled follow-ups and customer communication during the enrollment process.

Higher Secondary Education (Plus Two)