Shamli Upadhye

Experienced IT professional with 8.3 years in the Payments domain with core expertise in manual testing, production support, client coordination, and application issue resolution. Proficient in transaction monitoring, UAT, SQL, and payment system testing. Seeking to transition into a focused role in Software Testing or Production Support, leveraging strong analytical and troubleshooting skills.

Project Manager - Euronet Worldwide

(2024-02)

• Managing production support and delivery for Axis Bank, Nium, EbixCash, and PPI
• Led requirement analysis, UAT planning, and effort estimation
• Coordinated patch deployment and provided RCA for incidents

Project Coordinator - UST Global–Silicon Valley Bank

(2022-09 - 2023-08)

• Managed compliance issues, vulnerability reports, and patch tracking
• Maintained production dashboards using Splunk; supported testing reports

Project Analyst - Mastercard [Artech Info systems]

(2021-10 - 2022-09)

• Handled live transaction issues, decline analysis, chargeback, and disputes.
• Performed test validations and endpoint log tracking.

Project Coordinator - Yalamanchili Software Export Ltd.

(2017-02 - 2021-08)

• Worked on testing & production issues for prepaid card systems (Europe clients)
• Coordinated with QA & dev teams on patch testing, UAT, and client sign-off
• Monitored ISO 8583 transaction flows and handled live incident

B.E. - INFORMATION TECHNOLOGY - NAGPUR UNIVERSITY (2018 - 2021)